Francine Ramirez
Ontario
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
Confident Dental
Ontario
08.2023 - 04.2025
- Assisted dentists with patient procedures and chairside tasks.
- Prepared and sterilized dental instruments and equipment for use.
- Educated patients on oral hygiene and post-treatment care.
- Ensured compliance with safety protocols and infection control standards.
- Supported team in maintaining a clean and organized clinic environment.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
Lead Manager
Walmart
Ontario
01.2018 - 01.2022
- Led team in daily operations and workflow management.
- Communicated with customers to address inquiries and resolve issues.
- Collaborated with cross-functional teams to optimize store performance.
- Coached team members on problem solving techniques enabling them to identify root causes quickly.
- Managed staff by recruiting, selecting, orienting, training and disciplining employees; communicating job expectations; planning, monitoring and appraising job results.
- Identified opportunities for process improvement within the organization.
Lead Manager
SUBWAY®Restaurants
Ontario
06.2015 - 01.2018
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed training programs for new hires to ensure compliance with company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Dental Assistant Certificate - Dental Hygiene
UEI College
Ontario, CA11-2023
High School Diploma -
Desert Sands Charter High School
Fontana, CA09-2016
Skills
- Regulatory compliance
- Safety procedures
- Customer relationship management
- Operations management
- Workflow optimization
- Staff training and development
- Team leadership
- Conflict resolution
- Work prioritization
- Goal setting
- Verbal and written communication
- Clear communication
- Cross-functional teamwork
- Process improvement
- Business administration
- Lead generation
- Staff management
Languages
English
Professional
Certification
- Registered Dental Assistant
Timeline
Registered Dental Assistant
Confident Dental
08.2023 - 04.2025
Lead Manager
Walmart
01.2018 - 01.2022
Lead Manager
SUBWAY®Restaurants
06.2015 - 01.2018
Dental Assistant Certificate - Dental Hygiene
UEI College
High School Diploma -
Desert Sands Charter High School