Francine Pfirrman
La Verne
Summary
Provided administrative support through effective clerical assistance for over 18 years. Developed communication and interpersonal skills while assisting diverse customers and collaborating with internal staff. Utilized computer skills to prepare correspondence, documents, and spreadsheets.
Overview
13
13
years of professional experience
Work History
Administrative Assistant - Facilities
Scripps College
03.2025 - 11.2025
- Managed incoming phone calls and recorded messages efficiently.
- Managed email correspondence to ensure timely responses and effective communication.
- Facilitated customer service support by collaborating with vendors to resolve issues.
- Facilitated management of lost and found items to enhance customer service.
- Executed key entry and key card access for inventory management.
- Facilitated resolution of lockout situations for students and staff.
- Facilitated communication via radio to coordinate assistance for alarms and emergency work orders.
- Generated work orders and orchestrated event setups to ensure seamless operations.
- Executed scanning and laminating processes for document preservation.
- Administered issuance of temporary parking passes to ensure compliance with parking regulations.
- Utilized FAMIS 360 and EMS systems to streamline data access and management.
Scanning Clerk
Vulcan Materials Company
09.2023 - 03.2024
- Compiled and organized essential documents for review and distribution.
- Organized and renamed scanned documents within Google Docs for improved accessibility.
- Executed document duplication processes to ensure availability of necessary materials.
- Managed file uploads to ensure seamless sharing on drive.
- Facilitated the collection of intake documents.
- Executed updates to documents within Samba platform to ensure accuracy and relevance.
- Updated and maintained HR Excel spreadsheet to ensure accurate employee records.
- Facilitated preparation of comprehensive health and safety training documents.
- Developed comprehensive training and orientation packets to enhance employee onboarding.
- Streamlined file organization for efficient storage solutions.
- Managed logistics for FedEx package distribution to various locations.
Testing Administration
The Claremont Colleges
08.2021 - 01.2023
- Oversaw student guidance during COVID-19 testing and managed the scanning of test submissions to maintain compliance.
- Managed input of student and faculty data to ensure accurate records and support institutional operations.
- Oversaw preparation of testing supplies and coordinated assembly of supplementary kits to enhance operational efficiency.
- Managed inventory of supplies and ensured orderly and hygienic environments.
- Oversaw secure management of confidential information on a daily basis to protect sensitive data.
Administrative Assistant
University of La Verne College Of Law
12.2018 - 03.2020
- Managed communication channels by answering phones and emails between faculty and students.
- Facilitated direct communication with appropriate departments to streamline operations.
- Assisted in producing copies and scanning documents for team use.
- Designed and administered tests while overseeing exam proctoring activities.
- Managed processing of incoming and outgoing mail to ensure timely delivery.
- Managed daily handling of confidential files to ensure data security.
- Organized and coordinated meetings and appointments with students and faculty.
- Developed comprehensive spreadsheets to organize and track student grades for faculty review.
- Supported registrar office operations by managing student records and inquiries.
- Organized and filed documents systematically for efficient storage.
Data Entry Clerk
LERETA, LLC
07.2018 - 10.2018
- Executed preparation of bills for accurate database entry.
- Streamlined organization of incoming mail and prepared distribution packets.
- Executed collection of all checks to ensure timely processing.
- Organized and assembled FedEx packets for timely delivery.
Office Clerk
LA County Department of Public Health
08.2017 - 05.2018
- Managed email correspondence to ensure timely communication and information flow.
- Managed document filing and organization processes.
- Managed incoming phone calls and efficiently transferred to appropriate departments.
- Resolved customer complaints and facilitated referrals to appropriate departments.
- Managed processing of incoming and outgoing mail to ensure timely delivery.
- Managed daily handling of confidential files to ensure data security.
- Reviewed and processed complaints within database to ensure accurate record-keeping.
- Streamlined document organization and filing processes.
- Organized and prepared confidential files for FedEx deliveries.
Crossing Guard
All City Management Services
08.2016 - 08.2017
- Managed supervision of children and pedestrians to ensure safe navigation.
- Directed and regulated incoming traffic to ensure safety and compliance with regulations.
- Facilitated understanding by delivering necessary directions during operations.
Office Clerk
Department of Children & Family Services
05.2015 - 01.2016
- Assisted in managing incoming calls and routing them to appropriate departments. Supported communication efforts by answering multiple lines efficiently.
- Managed email correspondence, ensuring timely and accurate communication.
- Managed daily handling of confidential files to ensure data security.
- Assisted in producing copies and organizing documents for easy access.
- Facilitated referral organization to streamline client connections.
- Digitized and organized scanned documents for efficient retrieval.
- Compiled and organized meeting and training packets for distribution.
- Generated comprehensive referral reports to enhance data-driven decision-making.
Office Assistant
Los Angeles Department of Public Social Services
05.2013 - 08.2013
- Managed incoming phone calls and recorded messages for efficient communication.
- Organized and formatted documents for efficient scanning processes.
- Executed document duplication processes to ensure accurate record-keeping.
- Streamlined organization of intake documents to enhance workflow efficiency.
- Organized and filed documents systematically for efficient storage.
- Managed daily handling of confidential files to ensure data security.
Education
H.S. Diploma / Clerical
Long Beach Job Corps
Long Beach, CA07.2004
Skills
- Assisted customers with questions and problems to improve satisfaction Provided quick solutions to meet customer needs Worked with team members to enhance service delivery
- Exhibited unwavering reliability in producing high-quality results
- Supported efficient document retrieval by organizing and maintaining filing systems Assisted team members with document management tasks to improve workflow Contributed to record accuracy through adherence to proper filing procedures
- Streamlined data entry processes to uphold information integrity
- Optimized project workflows through exceptional organizational skills
- Exhibited exceptional attention to detail in executing tasks and managing projects
Languages
English
Timeline
Administrative Assistant - Facilities
Scripps College
03.2025 - 11.2025
Scanning Clerk
Vulcan Materials Company
09.2023 - 03.2024
Testing Administration
The Claremont Colleges
08.2021 - 01.2023
Administrative Assistant
University of La Verne College Of Law
12.2018 - 03.2020
Data Entry Clerk
LERETA, LLC
07.2018 - 10.2018
Office Clerk
LA County Department of Public Health
08.2017 - 05.2018
Crossing Guard
All City Management Services
08.2016 - 08.2017
Office Clerk
Department of Children & Family Services
05.2015 - 01.2016
Office Assistant
Los Angeles Department of Public Social Services
05.2013 - 08.2013
H.S. Diploma / Clerical
Long Beach Job Corps