Francine Nyiraneza
London,ON
Summary
Organized and dependable Technical resolution specialist successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Technical Resolution Specialist
HGS Inc
02.2022 - Current
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Utilized advanced problem-solving abilities to identify creative solutions for atypical client concerns.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
President
UFCD
10.2021 - Current
- Managed crises effectively while Mobilizing and coordinating to minimize the understanding or our cause.
Chairperson
CNRD-MRCD
09.2018 - 08.2021
- Oversaw fundraising efforts, leading to greater financial stability and resources for the organization.
Early Childhood Special Education Teacher
London French Community
03.2016 - 01.2020
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Assessed student progress regularly through formative and summative assessments, adapting instruction accordingly to meet individual needs.
- Maintained accurate records of student performance, using data analysis tools to inform ongoing instructional planning and decisionmaking.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Business Administration Manager
Mmk Logistics
12.2009 - 07.2014
- Evaluated competitors'' offerings in order to refine product positioning strategies and gain a competitive advantage in the marketplace.
- Collaborated with sales teams to develop targeted marketing strategies that increased customer acquisition rates.
- Fostered a positive work environment by promoting open communication channels and encouraging collaborative problem-solving approaches among team members.
- Managed cross-functional teams to achieve project goals on time and within budget constraints.
Human Rights Officer
RIPPRODHOL
08.2000 - 09.2003
- Streamlined internal processes to increase efficiency in responding to human rights complaints.
- Improved community relations through active engagement in local events and outreach programs.
- Conducted thorough investigations into alleged human rights violations, resulting in increased accountability for perpetrators.
- Enhanced organizational capacity for addressing human rights issues through targeted training sessions and resource allocation.
Education
Doctor of Business Administration - Business And Organizational Administration
California International University
USAMBA - MBA
Robert Kennedy College
Zürich01.2023
Advanced Diploma - Information Technology - Cybersecurity Specialist
CDI College
Alberta05.2022
Certificate - Justice Studies
HavardEX
USA2020
BBA - BBA
Yorkville University
01.2019
Associate of Science - Autism And Behavioural Sciences
Cite Collegial of Ottawa
07.2018
Associate of Arts - Early Childhood Care And Education
College Boreal
London, ON12.2016
High School Diploma -
Shyogwe Secondary School
Rwanda07.2000
Skills
- De-Escalation Techniques
- Assertiveness
- Conflict resolution skills
- Document Preparation
Languages
Kinyarwanda
Native or Bilingual
French
Full Professional
English
Full Professional
Luganda
Professional Working
Kiswahili
Limited Working
Certification
TESTOUT: Certified client PRO
TESTOUT: Certified Ethical Hacker PRO
TESTOUT: Certified Network PRO
TSTOUT: Certified security PRO
TESTOUT: Certified server PRO 2016: Identity
TESTOUT: Certified server PRO 2016: Server and Storage
TESTOUT: Certified server PRO 2016: Networking
HavardEX: Justice
Timeline
Technical Resolution Specialist
HGS Inc
02.2022 - Current
President
UFCD
10.2021 - Current
Chairperson
CNRD-MRCD
09.2018 - 08.2021
Early Childhood Special Education Teacher
London French Community
03.2016 - 01.2020
Business Administration Manager
Mmk Logistics
12.2009 - 07.2014
Human Rights Officer
RIPPRODHOL
08.2000 - 09.2003
Doctor of Business Administration - Business And Organizational Administration
California International University
MBA - MBA
Robert Kennedy College
Advanced Diploma - Information Technology - Cybersecurity Specialist
CDI College
Certificate - Justice Studies
HavardEX
BBA - BBA
Yorkville University
Associate of Science - Autism And Behavioural Sciences
Cite Collegial of Ottawa
Associate of Arts - Early Childhood Care And Education
College Boreal
High School Diploma -
Shyogwe Secondary School
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