Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Francine Nutten

Riverview,NB

Summary

Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

11
11
years of professional experience

Work History

Retail Store Manager

RW&C0
Dieppe, NB
03.2013 - Current
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Recruited, trained and managed a team of 10+ employees.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Built and maintained strong working relationships with team members.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.

Education

Bachelor of Arts - Criminology

University of Ottawa
Ottawa, ON
06-2000

Skills

  • Market Trend Awareness
  • Customer Complaint Solutions
  • Retail Transactions Processing
  • Store Operations Oversight
  • Customer Needs Assessment
  • Hiring And Training
  • Operational Goal Planning
  • Positive Customer Experiences
  • Team Development
  • Relationship Building And Management

Languages

English
Native/ Bilingual
French
Full Professional

Accomplishments

  • Volunteer award from town of Riverview for Girl Guides of Canada

Affiliations

  • Foster family for the last 4 years
  • avid outdoor enthusiest
  • trained and completed multiple full marathons

References

References available upon request.

Timeline

Retail Store Manager

RW&C0
03.2013 - Current

Bachelor of Arts - Criminology

University of Ottawa

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Francine Nutten