Customer Service Representative
Supermarche DOVV Cameroon
2020 - 2023
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with team members to improve service delivery processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.