Francine Cruz
Vancouver,BC
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple tasks simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier Assistant
Costco Wholesale Corporation
05.2023 - 04.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Cleaning/Residential Team Member
Cleaning With Love
04.2023 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Clean indoor areas of a property, such as: office, kitchen, living room, bathroom, gym, elevator common areas, etc.
- Cleaning actions: vacuum, mop, sweep, dust, polish, scrub, wash, kneel, lift (up to 20 lbs),
- Use, manage and disinfect cleaning equipment supplied by (the Employer).
- Consistently demonstrate hospitality, customer service and high-quality cleaning results and demonstrate leadership by example, setting higher standard.
Education
MBA -
University Canada West
Vancouver, BC2024
Skills
- Customer Service
- Sanitation Practices
- Problem-Solving
- Teamwork and Collaboration
- Patience and Empathy
- Motivational Skills
- Food handling safety
- Detail Oriented
Languages
English
Native or Bilingual
Certification
- FoodSafe Level 1, Advance Continuing Education, 2023-2028
- Standard First Aid with CPR-C and AED, Vancouver First Aid, 2023-2026
- Medical Terminology, St. John Ambulance, 2023
Timeline
Cashier Assistant
Costco Wholesale Corporation
05.2023 - 04.2024
Cleaning/Residential Team Member
Cleaning With Love
04.2023 - 06.2023
MBA -
University Canada West
- FoodSafe Level 1, Advance Continuing Education, 2023-2028
- Standard First Aid with CPR-C and AED, Vancouver First Aid, 2023-2026
- Medical Terminology, St. John Ambulance, 2023
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