Francine Bosala

A creative, strategic, and critical thinker dedicated to providing a trustworthy and vibrant work environment. With a strong background in leadership, possesses the skills to analyze, plan, and prioritize customer satisfaction. A service-oriented professional with a proven track record in administrative support, successfully streamlining operations and enhancing customer satisfaction. Effective team collaboration, problem-solving abilities, and adaptability make an asset in dynamic environments. Expertise in managing schedules, coordinating service requests, and maintaining accurate records. Known for reliability, organizational skills, and a results-driven approach, consistently delivers exceptional outcomes.

• Warranty Coordinator, Claridge Homes, 06/01/22 - 03/01/25, Ottawa, ON, Build relationship with customers as their first point of contact with warranty and service inquiries, Schedule, update and ensure completion of service calls, Coordinate with trades, building relationship and schedule work as needed, Manage high amount of calls and emails, Listen to homeowner's concerns and solution find within appropriate time limits, Keeps records of customer interactions, processing accounts and file documents, Completes reports, and conduct analysis on recurrent service issues, Works with internal Service Team to create efficiencies
• Service Administrator, Claridge Homes, 08/01/21 - Present, Ottawa, ON, Builds relationships with customers as their first point of contact with warranty and service inquiries, Schedules, updates and ensure completion of service calls, Manages high amount of calls and emails, Listens to concerns of homeowner and solution find within appropriate time limits, Follows up on concerns to ensure they have been resolved, Keeps records of customer interactions, processing accounts and file documents, Completes reports, and conduct analysis on recurrent service issues, Works with internal Service Team to create efficiencies
• Accreditation Specialist, Better Business Bureau, 07/01/21, Ottawa, ON, Contacts Businesses in Ottawa and Quebec by telephone to discuss membership with BBB, Follows and adheres to BBB sales process while conveying BBB mission, benefits and importance of BBB accreditation prospects, Completes BBB accredited Business application, Represents the BBB mission by providing courteous and knowledgeable information in all interactions, Adheres to all BBB and Business Development department office procedures and policies, Adheres to and abides by the Code of Ethics for accredited Business Development
• Sales Representative, Videotron, 05/01/19, Gatineau, QC, Responsible for sale of telephone services in small businesses, In charge of clients submission papers, In control of customer and company relationship