Francine Bensinger
Sacramento
Summary
Accomplished professional with proven track record of successfully managing office operations and providing
exceptional customer service to clients. Experienced in implementing office procedures, leading staff.
Committed to utilizing strong organizational, interpersonal and communication skills to ensure efficient
operational processes.
Overview
24
24
years of professional experience
Work History
Office Coordinator
Mesa Energy Systems Dba Emcor Services
07.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained office supply inventory by checking stock and ordering new supplies.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Assisted with Payroll Entry.
- Onboarding Paperwork for New Hires.
- Processed Termination Paperwork
Office Manager
Sacramento Windustrial Co
08.2019 - 07.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Acted as first point of contact and set appointments for prospective clients.
- Entered daily data in computer systems and documented office activities.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
MET Supervisor
The Home Depot
01.2015 - 07.2019
- Worked with contractors, and confused customers to understand requirements and provide exceptional customer service.
- Developed team communications and information for daily safety meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with Store manager, ASM's to resolve planogram, and project problems, improve operations and provide exceptional customer service.
- Supervised 10-15 MET associates in providing excellent customer service to customers requiring assistance for vendor and customer issues.
Caregiver/Medtech
Arbors Memory Care
05.2011 - 07.2013
- Gathered dietary information, assisted with feeding and monitored intake to help residents achieve nutritional objectives and support wellness goals.
- Documented vitals, behaviors and medications in client medical records.
- Provided safe mobility support to help residents move around personal and public spaces.
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms.
- Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Maintained frequent supervision of residents unable to call for assistance.
Booth Clerk
Safeway
05.2006 - 05.2007
- Counted cash to accurately reconcile transaction reports.
- Supported guest satisfaction and loyalty through prompt customer service and timely pay outs.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Lead Hostess
P.F. Chang's China Bistro Inc.
10.2003 - 03.2006
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating and menu information.
- Planned and executed large-guest parties by organizing menus, spaces and special requests.
- Took information about guests' party size, led to seating, offered menus.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Informed servers of newly seated parties for speedy service.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Dental Sterilization Tech
Pacific Orthodontics
05.2000 - 05.2003
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Use computers for various applications such s database management, or word processing.
- Answer telephone and give information to callers, take messages, or transfer calls to appropriate individual.
- Set up room for patient procedure, clean and disinfect room, and dental tools, after procedure.
- Assist orthodontist during patient procedure.
Education
Diploma - Medical Assisting
Bryman College
San Jose, CA2005
High School Diploma - undefined
James Madison
Atlanta, GA2002
Skills
Clerical
Writing
Customer and Personal Service
Judgment and Decision making
Management of personnel
Active listening
Time Management
Medicine and Dentistry
Coordination
Service orientation
Monitoring
Quality control Analysis
Service orientation
Timeline
Office Coordinator
Mesa Energy Systems Dba Emcor Services
07.2023 - Current
Office Manager
Sacramento Windustrial Co
08.2019 - 07.2023
MET Supervisor
The Home Depot
01.2015 - 07.2019
Caregiver/Medtech
Arbors Memory Care
05.2011 - 07.2013
Booth Clerk
Safeway
05.2006 - 05.2007
Lead Hostess
P.F. Chang's China Bistro Inc.
10.2003 - 03.2006
Dental Sterilization Tech
Pacific Orthodontics
05.2000 - 05.2003
Diploma - Medical Assisting
Bryman College
High School Diploma - undefined
James Madison
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