Francie Nguyen
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service
Forno Cultura
Toronto, ON
2021.09 - 2024.12
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed timely and effective replacement of damaged or missing products.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
HR Administrator
Pizza 4Ps - Italian Cuisine
Ho Chi Minh, Vietnam
08.2017 - 02.2018
- Managed employee benefits and compensation packages.
- Prepared payroll information based on approved timesheets each week.
- Scheduled appointments, meetings and events for management staff.
- Provided administrative support to the Marketing Manager on a daily basis.
- Supported to organize photo shoots related to product launches or special promotions when necessary.
Administrative Assistant
Handong Engineering & Construction
Ho Chi Minh, Vietnam
05.2015 - 07.2017
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Created travel arrangements for senior managers according to their requirements.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Coordinated appointments, meetings and conferences.
Education
Post-Degree Certificate - Business Administration
George Brown College
Toronto, ON04-2019
BBA - Business Administration
University of Economics
Ho Chi Minh City04-2012
Skills
- Flexible and Adaptable
- Organization skills
- Self-Directed
- Analytical Thinking
- Problem Resolution
- Microsoft Office
- Creative problem solving
Affiliations
- Door Open Toronto 2019
- Art and Culture Toronto 2019
Timeline
Customer Service
Forno Cultura
2021.09 - 2024.12
HR Administrator
Pizza 4Ps - Italian Cuisine
08.2017 - 02.2018
Administrative Assistant
Handong Engineering & Construction
05.2015 - 07.2017
Post-Degree Certificate - Business Administration
George Brown College
BBA - Business Administration
University of Economics
Similar Profiles
Kate ZimmonKate Zimmon
Front of House, Barista at Forno Cultura, Autentico Forno ItalianoFront of House, Barista at Forno Cultura, Autentico Forno Italiano
Muhammad UsmanMuhammad Usman
Operations manager & Pizza Chef at Forno RossoOperations manager & Pizza Chef at Forno Rosso
Anyah FletcherAnyah Fletcher
Assistant Manager at Il Forno A LegnaAssistant Manager at Il Forno A Legna