Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francheska Ruelo

Fort McMurray,AB

Summary

Dynamic and customer-focused professional with experience at Boston Pizza, excelling in high-pressure environments. Proven ability to enhance guest experiences through exceptional service and effective communication. Skilled in multitasking and adapting to new technologies, ensuring smooth operations and satisfied customers. Recognized for maintaining accurate cash handling and fostering team collaboration.


Overview

3
3
years of professional experience

Work History

Host/Expo Runner

Boston Pizza
03.2022 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

High School Diploma -

Holy Trinity Catholic High School
Fort McMurray, AB
06-2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Telephone reception
  • Interactive communication skills

Languages

English
Tagalog

Timeline

Host/Expo Runner

Boston Pizza
03.2022 - Current

High School Diploma -

Holy Trinity Catholic High School

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Francheska Ruelo