Francheska Closa
Ajax,ON
Summary
To secure a part-time position where I can utilize my current skills and experiences and expand my learnings and knowledge.
Overview
1
1
year of professional experience
Work History
Service Crew Member
Jollibee
Ajax, ON
06.2024 - Current
- Greeted customers and provided excellent customer service.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Assisted in stocking shelves with merchandise or supplies.
- Answered the phone and provided answers to any inquiries, and took orders over the phone.
- Informed customers of daily specials, promotions, and other restaurant information.
Merchandising Associate
Impact Detail
Ajaxx, ON
06.2024 - 09.2024
- Assisted in maintaining store shelves and displays, ensuring items were properly stocked and labeled.
- Developed effective merchandising plans to maximize sales and customer satisfaction.
- Ensured that all merchandise was correctly priced and tagged according to established standards.
- Provided excellent customer service by answering questions about products and services.
Cashier
A&W
Ajax, ON
07.2023 - 07.2024
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Restaurant Hostess
Stacked
Ajax, ON
08.2023 - 10.2023
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Checked identification of patrons ordering alcoholic beverages when necessary.
Education
BBA - Human Resource Management
Toronto Metropolitan University
Downtown TorontoSkills
- Excellent collaboration with a cross-functional team
- Leveraged strong communication skills
- Resolving longstanding issues, reducing stock discrepancies by 40%
- Go-getter
- Upselling abilities, increasing average daily sales
- Achieved above-average sales performance during holidays due to excellent customer service and quick service
- Hospitality and accommodation
- Stress Tolerance
Accomplishments
- Foreign languages: French and Tagalog (Filipino)
- Student Council
- Volunteering for Food Donations
- Crocheting
- Filmet Assocation at TMU (Filipino Organization/extra school curricular)
Timeline
Service Crew Member
Jollibee
06.2024 - Current
Merchandising Associate
Impact Detail
06.2024 - 09.2024
Restaurant Hostess
Stacked
08.2023 - 10.2023
Cashier
A&W
07.2023 - 07.2024
BBA - Human Resource Management
Toronto Metropolitan University