Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Francheska Closa

Ajax,ON

Summary

To secure a part-time position where I can utilize my current skills and experiences and expand my learnings and knowledge.

Overview

1
1
year of professional experience

Work History

Service Crew Member

Jollibee
Ajax, ON
06.2024 - Current
  • Greeted customers and provided excellent customer service.
  • Performed cashier duties such as taking orders, receiving payments, and making change accurately.
  • Assisted in stocking shelves with merchandise or supplies.
  • Answered the phone and provided answers to any inquiries, and took orders over the phone.
  • Informed customers of daily specials, promotions, and other restaurant information.

Merchandising Associate

Impact Detail
Ajaxx, ON
06.2024 - 09.2024
  • Assisted in maintaining store shelves and displays, ensuring items were properly stocked and labeled.
  • Developed effective merchandising plans to maximize sales and customer satisfaction.
  • Ensured that all merchandise was correctly priced and tagged according to established standards.
  • Provided excellent customer service by answering questions about products and services.

Cashier

A&W
Ajax, ON
07.2023 - 07.2024
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Restaurant Hostess

Stacked
Ajax, ON
08.2023 - 10.2023
  • Greeted customers and escorted them to their tables.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Checked identification of patrons ordering alcoholic beverages when necessary.

Education

BBA - Human Resource Management

Toronto Metropolitan University
Downtown Toronto

Skills

  • Excellent collaboration with a cross-functional team
  • Leveraged strong communication skills
  • Resolving longstanding issues, reducing stock discrepancies by 40%
  • Go-getter
  • Upselling abilities, increasing average daily sales
  • Achieved above-average sales performance during holidays due to excellent customer service and quick service
  • Hospitality and accommodation
  • Stress Tolerance

Accomplishments

  • Foreign languages: French and Tagalog (Filipino)
  • Student Council
  • Volunteering for Food Donations
  • Crocheting
  • Filmet Assocation at TMU (Filipino Organization/extra school curricular)

Timeline

Service Crew Member

Jollibee
06.2024 - Current

Merchandising Associate

Impact Detail
06.2024 - 09.2024

Restaurant Hostess

Stacked
08.2023 - 10.2023

Cashier

A&W
07.2023 - 07.2024

BBA - Human Resource Management

Toronto Metropolitan University

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Francheska Closa