Franchesca Lee Songco
Edmonton,AB
Summary
Experienced team member with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
Greater Edmonton Foundation
10.2018 - Current
- Streamlined project management processes for improved efficiency and timely completion of tasks.
- Greeted guests and residents professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing resident inquiries or concerns related to facility and personal safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and residents through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on residents well-being by chronological order, presence of unauthorized persons and unusual incidences.
- Trained new staff in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
Macewan University
EdmontonHigh School Diploma -
Cardinal Collins High School
Edmonton07-2017
Skills
- Reliability and punctuality
- Incident reporting
- Security guard license
- Emergency response
- Visitor tracking
- Patrolling
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Certification
- Intermediate First Aid - Level C CPR, St. John Ambulance - April 17, 2028
Timeline
Team Member
Greater Edmonton Foundation
10.2018 - Current
Macewan University
High School Diploma -
Cardinal Collins High School
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