Francessca Delfrati
Brampton,ON
Summary
Operations-focused logistics coordinator with experience in shipping & receiving, inventory management, and process improvement to optimize throughput and maintain accuracy. Detail-oriented professional in managing processing and team training. Known for excellent communication and organizational skills, effectively facilitating collaboration between departments, clients & management for success.
Overview
4
4
years of professional experience
Work History
Returns Lead Coordinator
Stallion Express
Mississauga, ON
07.2024 - Current
- Managed returns processing to ensure timely and accurate resolution of customer issues.
- Trained and managed a team of Returns Associates, ensuring accurate and timely completion of tasks.
- Implemented quality control measures to minimize errors in return shipments and documentation.
- Facilitated communication between account managers and Stallion CSR's to address return related inquiries.
- Served as primary point of contact between Returns Department and upper management, presenting updates on progress during monthly meetings.
- Maintained organized records for all accounts within the company.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Received and processed all inventory to be resold in a sanitary and professional manner.
- Participated in cycle counts to support fulfillment teams.
- Created supply orders for all accounts to successfully process all inventory with exceptional standard.
Luxury Sales Associate
Holt Renfrew
Mississauga, ON
09.2023 - 05.2024
- Positioned in Women's Handbags & Accessories
- Developed strong relationships with clients to foster loyalty and repeat business.
- Delivered exceptional customer service to enhance luxury shopping experiences.
- Consistently exceeded personal and group sales targets.
- Assisted clientele via phone call/text to locate and hold luxury handbags or sunglasses, by various brands.
- Replenished all merchandise, ensured quality control for all products.
- Open & make change for all registers upon opening.
- Kept a clean organized area for POS.
- Created captivating and organized displays for featured products.
- Expressed empathy and attentively serviced all customers respecting their time available in Holt Renfrew.
Warehouse Associate
RubyHas
Mississauga, ON
06.2022 - 04.2023
- Successfully organized and packaged orders.
- Created skids of product; wrapped and loaded into trucks.
- Used basic computer systems to edit customer information & print shipping labels.
- Picked orders to be packaged and shipped.
- Continuously moved and lifted boxes up to 70 lbs.
- Amazing attendance, worked overtime up to 60 hours a week.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Sales Associate
Browns Shoes
Brampton, ON
01.2022 - 06.2022
- Engaged with 50+ new daily customers, assessed their needs, as well as answer questions to ensure a luxury shopping experience.
- Stock, replenish and organize displays and merchandise to look presentable as well as maximize sales by strategic placement.
- Providing excellent customer service, receiving 95% continuously in customer service feedback surveys.
- Assisted team members with handling cash registers, unloading products, labeling and keeping the work environment sanitary.
- Processed transactions accurately using point-of-sale systems to ensure efficient service.
- Promoted special offers and product features to increase customer engagement and sales.
- Analyzed inventory levels to assist in restocking efforts, minimizing stock discrepancies and shortages.
Education
Brampton Centennial Secondary School
Brampton06.2022
Skills
- Warehouse operations
- Workplace safety
- Shipping and receiving
- Product inspection
- Customer RMA management
- Attention to detail
- Cleaning and sanitizing
- Reliability
- Excellent communication
- Organizational skills
- Security and record-keeping procedures
Languages
English
Full Professional
Timeline
Returns Lead Coordinator
Stallion Express
07.2024 - Current
Luxury Sales Associate
Holt Renfrew
09.2023 - 05.2024
Warehouse Associate
RubyHas
06.2022 - 04.2023
Sales Associate
Browns Shoes
01.2022 - 06.2022
Brampton Centennial Secondary School