Professionally trained Nurse in the Philippines with experience ensuring high standards of culturally competent care for wide variety of clients with diverse needs.
• Ensured Core Members healthy relationships, encouraged choices, provided safe environment in the home.
•Provided supervision and support to team members, empowered each team member to take ownership and responsibility for life in the home and community.
• Represented home with the context of the larger community and advocated for the needs of the members of the home in a professional manner.
• Acted as a link with Homes Coordinator, Assistants Coordinator and Community Leader.
• Ensured that all core members, team members, house events and L’Arche community events are appropriately celebrated and shared and events are anticipated during schedule planning.
• Assured the link between day/work programs, families an core members of the home, ensured all relevant information is shared with the different persons and members of the home as appropriate.
•Provided accountability to Leadership/Homes Coordinator regarding core members and assistants, and the well-being of the home.
• Monitored adherence to Ministry guidelines and L’Arche Daybreak’s policies and procedures in all appropriate aspects of home life.
• Planed and maintained household schedule an routines in a timely manner.
• Ensured maintenance of and proper use of all logs, including house log (communication book), daily journals, medical log, maintenance log, all necessary forms and binders for ministry compliance.
• Held expenses within allocated house budget.
• Ensured safety within the home.
• Facilitated creation, updating, monitoring and implementation of Individual Support Plans and Behavour Support Plans.
• Oversaw the operations functions of the resort, as per organizational chart
• Held regular briefings and meetings with the staff
• Ensured full compliance to Hotel Operating controls, SOP’s, policies, procedures and service standards.
• Handled complaints and oversaw the service recovery procedures.
• Ensured all decisions are made in the best interest of the hotel and the management.
• Developed improvement actions, carry out cost savings
• Closely monitored the hotel business reports on a daily basis and take decisions accordingly.
• Acted as a final decision maker in hiring a key staff.
• Prepared a monthly financial reporting.