Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Frances Ericka Santos

Vancouver,BC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Associate

BC Liquor Stores
Vancouver, BC
05.2018 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Performed cash, card, and check transactions to complete customer purchases.

Server

Vino Volo
Richmond, BC
09.2021 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Kitchen Prep Cook

Caffe Artigiano
Vancouver, BC
07.2017 - 05.2018
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
  • Contributed to a positive team environment through effective communication and collaboration with staff members.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.

Team Member

Tim Hortons
Vancouver, BC
07.2016 - 04.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

High School Diploma -

John Oliver Secondary School
Vancouver, BC
06.2017

Skills

Customer Service

Teamwork and Collaboration

Time Management

Problem-solving skills

Multi-tasking strength

Relationship Building

Stocking and Receiving

Store Opening and Closing

Product Sales

Upselling

Inventory Tracking

Order Processing

Friendly and Helpful

Languages

English
Elementary

Certification

  • Serving It Right
  • First Aid Certificate

Timeline

Server

Vino Volo
09.2021 - 08.2024

Sales Associate

BC Liquor Stores
05.2018 - Current

Kitchen Prep Cook

Caffe Artigiano
07.2017 - 05.2018

Team Member

Tim Hortons
07.2016 - 04.2017
  • Serving It Right
  • First Aid Certificate

High School Diploma -

John Oliver Secondary School
Frances Ericka Santos