Francesco Paolo Gorgone
Richmond,BC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Dedicate nautical professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Business Partner of Mooring Trapani
VMV Mooring Trapani
2015.04 - 2024.03
- Mooring assistance with dedicated tender (dinghy), control of mooring areas, use of electrical equipment, organisation of moorings for vessels, maintenance of facilities, customer check-in/registration and booking management, relations and contacts with suppliers
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated contracts with partners to give equitable terms to all parties.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Provided exceptional customer service to clients, addressing their needs promptly while maintaining a professional demeanor.
- Collaborated with colleagues and support staff to maximize team efficiency.
Sales Manager
Print On Me
2012.10 - 2012.12
- Cash desk manager, customer reception, company advertising and marketing
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Front-office Worker
Ferretti Beach Hotel
2011.06 - 2011.09
- Customer reception, press office support and company PR
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Graduate Certificate -
ITE Vilfredo Federico Pareto
Palermo06.2012
ESOL A2 Certificate -
BRITISH INSTITUTES
Palermo06.2017
Skills
- Administrative Management
- Operations Management
- Strategic Planning
- Organizational Development
- Marketing knowledge
- Employee Relations
- Inventory Control
Personal Information
- Date of Birth: 06/04/93
- Gender: Male
- Nationality: Italian
Accomplishments
Through the collaboration with National Marine Agencies like The Luise and international ones like the Fraser yacht sales, and moreover thanks to the close collaboration with companies of Italian and international nautical charter, I was able to reach an increase in revenues in the period May- October 2023 of about 30% compared to previous year, of my company VMV Mooring mainly focused on luxury boats and yachts up to 55 meters.
Skills And Competences
Teamwork, Management skills, Operating systems (Microsoft Windows-Apple Mac OS), Office suite (Word-Excel-Power Point), Skills and knowledge of nautical field (Navily - Navionics - Vessel finder - Marine traffic), File management, Emailing, Social Network, Editing video, Publishing
Languages
Italian
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Business Partner of Mooring Trapani
VMV Mooring Trapani
2015.04 - 2024.03
Sales Manager
Print On Me
2012.10 - 2012.12
Front-office Worker
Ferretti Beach Hotel
2011.06 - 2011.09
Graduate Certificate -
ITE Vilfredo Federico Pareto
ESOL A2 Certificate -
BRITISH INSTITUTES
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