Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Timeline
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Francesco Gugliotti

Vancouver,British Columbia

Summary

Highly organized, detail-oriented administrative professional and Canadian Permanent Resident with hands-on experience in data entry, scheduling, customer service, and office coordination. Proactive in managing supplies, maintaining accurate digital and paper filing systems, and proofreading documents for error-free output. Known for strong multitasking and problem-solving skills that keep operations running smoothly while delivering exceptional client service in a professional work environment.

Overview

10
10
years of professional experience

Work History

CUSTOMER EXPERIENCE SPECIALIST

Air Canada
Vancouver, British Columbia
02.2024 - Current
  • Greet visitors at the front desk, coordinate the boarding of passengers onto the aircraft and provide excellent customer service.
  • Handle disruptions, irate passengers/oversells and those affected by irregular operations.
  • Assist with administrative duties including managing office supplies.
  • Check documentation and organize filing systems to ensure accuracy and professionalism.
  • Provide passengers with relevant information, including customs and immigration requirements.
  • Collaborate with team members to ensure effective communication.

CUSTOMER SERVICE SUPERVISOR

Gastronomia Italia
New Westminster, British Columbia
05.2023 - 02.2024
  • Sell high-quality food to 100/200 clients per day with courtesy and in a timely manner.
  • Stock, prepare, display, and rotate products in an attractive manner, in compliance with health and safety measures.
  • Generate daily sales of 3,000 Canadian dollars.
  • Coach, supervise, and mediate disputes among staff members to ensure exceptional customer service and minimize disruptions.

ACCOUNT EXECUTIVE

Fuchsversand
Lisengericht, Germany
08.2020 - 04.2022
  • Company Overview: (gardening products)
  • Conducted competitive analyses with Tableau to (re)position a portfolio of 5,000 products accordingly, increasing market share every year.
  • Performed detailed cost analyses and applied related pricing models by using Salesforce to define the ideal margins of each product for multiple countries.
  • Tracked Supply Chain key performance indicators (KPI's), taking proactive action to address issues, thus increasing on-time delivery by 9%.
  • Attended physical and online trade events, and communicated with existing clients through Mailchimp, phone, social media platforms, and virtual platforms to stimulate referrals and improve sales performance.
  • Reviewed expense reports and presented key findings to management, identifying opportunities to reduce costs by 12%.
  • (gardening products)

EVENT SALES SPECIALIST

Estragon Club
Bologna, Italy
01.2019 - 01.2020
  • Company Overview: (iconic music venue for live performances)
  • Developed concepts for outdoor events that attracted from 15,000 to 25,000 attendees in the summer and an estimated range of 6,000 and 7,000 guests for indoor performances year-around, ensuring revenue of over $2MM in ticket sales.
  • Designed posts for social media (Instagram & Facebook) using Canva and successfully attracting multigenerational audiences to events.
  • Assisted sales team in seat upgrading and delivering 50-percent discounts to people with mobility issues, improving their overall experiences as a result.
  • Offered value-added benefits to the membership network of 300+ subscribers, thus creating a more loyal client base and improving the venue's brand reputation.
  • Built strong relationships with VIP clients, high-profile performers, and business partners through Instagram, Facebook and LinkedIn to foster engagement and attract media attention.
  • (iconic music venue for live performances)

CUSTOMER SERVICE COORDINATOR

Nanci Driving School
Catanzaro, Italy
01.2016 - 12.2018
  • Company Overview: (reputable driving school)
  • Registered 400 new students every year over year, providing both students and parents with detailed information about classes, instructors, costs, and schedules, ensuring optimal customer service.
  • Streamlined processes, reducing registration time by 15%.
  • Scheduled and rescheduled appointments, and maintained accurate and updated records to ensure proper operations, optimize lesson plans, and reduce conflicts, increasing customer satisfaction by 20% over a 3-year period.
  • Handled complaints effectively by attentively listening to clients, demonstrating empathy, providing explanations, and offering discounts to solve disputes with ease.
  • (reputable driving school)

Education

MASTERS DEGREE OF BUSINESS - Business Administration

University Canada West
04.2023

DIGITAL MARKETING CERTIFICATION -

Stukent
06.2022

FUNDAMENTALS OF DIGITAL MARKETING CERTIFICATE -

Google Canada
05.2022

CERTIFIED DIGITAL MARKETING ASSOCIATE -

Digital Marketing Institute (DMI)
03.2022

BACHELOR'S DEGREE IN BUSINESS -

University of Bologna
09.2018

Skills

  • ADMINISTRATIVE PROFICIENCY
  • ORGANIZATIONAL SKILLS
  • PRIORITIZING TASKS
  • TECHNICAL SKILLS
  • CUSTOMER SERVICE AND STRONG COMMUNICATION
  • PROACTIVE APPROACH TO MANAGING PROBLEMS

References

Available upon request.

Languages

  • English
  • Italian
  • Spanish

Timeline

CUSTOMER EXPERIENCE SPECIALIST

Air Canada
02.2024 - Current

CUSTOMER SERVICE SUPERVISOR

Gastronomia Italia
05.2023 - 02.2024

ACCOUNT EXECUTIVE

Fuchsversand
08.2020 - 04.2022

EVENT SALES SPECIALIST

Estragon Club
01.2019 - 01.2020

CUSTOMER SERVICE COORDINATOR

Nanci Driving School
01.2016 - 12.2018

MASTERS DEGREE OF BUSINESS - Business Administration

University Canada West

DIGITAL MARKETING CERTIFICATION -

Stukent

FUNDAMENTALS OF DIGITAL MARKETING CERTIFICATE -

Google Canada

CERTIFIED DIGITAL MARKETING ASSOCIATE -

Digital Marketing Institute (DMI)

BACHELOR'S DEGREE IN BUSINESS -

University of Bologna

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Francesco Gugliotti