Francesca Wood
Kingsville,Canada
Summary
Detail-oriented professional with extensive customer service experience and proficient office skills, consistently meeting deadlines with high accuracy. Recognized for strong organizational capabilities and effective multitasking across diverse projects while maintaining confidentiality of sensitive information. Known for fostering a positive work environment and providing comprehensive support to team members as needed. Aiming to leverage these skills in a dynamic role that values initiative and collaboration.
Overview
9
9
years of professional experience
Work History
Office Administrator
Dawn Marie's Creative Custom Designs
Leamington, Ontario
02.2024 - Current
- Assisted in developing marketing strategies and campaigns for new products or services.
- Guided customers in selecting custom-designed products.
- Generated invoices for all orders.
- Processed payments.
- Coordinated logistics for order drop offs and pick ups.
- Managed stock inventory.
- Managed social media updates.
Office Assistant
Lakeshore Veggie Growers Inc.
Leamington, Canada
08.2022 - 01.2024
- Utilized software solutions including Sage, ADP & Microsoft Office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained an organized filing system of paper documents and electronic files.
- Processed incoming payments in accordance with standard procedures.
- Received and recorded cash, checks and transfers.
- Reconciled bank statements on a regular basis.
- Managed payroll and time and attendance systems.
- Conducted new employee payroll orientations to explain company payroll policies.
Office Administrative Assistant
2674913 Ontario ltd
Ruthven, Canada
09.2019 - 03.2022
- Utilized Quickbooks for accounting tasks.
- Assisted with the monthly and annual account reconciliation tasks.
- Handled daily administrative operations.
- Revamped existing filing processes to enhance efficiency.
- Communicated regularly with customers regarding account inquiries or disputes.
- Managed payroll and time and attendance systems.
- Reviewed expense reports for proper documentation prior to processing payments.
Service Broker
Hub International Customer Central
Windsor, Canada
04.2019 - 07.2019
- Licensed under RIBO.
- Delivered expectations with focus on client needs.
- Managed multiple tasks within a call center setting, balancing responsibilities between phone calls and computer interfaces.
- Communicated effectively with colleagues, supervisors, and company leaders.
- Processed payments for clients while handling confidential information each day.
Retail Store Manager
We Got It
Lakeshore, Canada
06.2016 - 01.2019
- Traveled to trade shows selecting new merchandise for store displays.
- Oversaw store operations, ensuring organization and maintenance.
- Maintained and conveyed store protocols ensuring quality, safety, and cleanliness.
- Developed staff proficiency in POS operations and key sales techniques, streamlining processes.
- Displayed received products efficiently to encourage prompt sales.
- Balanced cash registers daily and deposited funds at the bank.
Front of House Receptionist
Days Inn Hotel
Brantford, Canada
10.2015 - 04.2016
- Provided friendly greetings to all hotel guests.
- Generated invoices and payments for guests.
- Created internal databases and record management systems to maintain accuracy of documentation and data.
- Executed comprehensive nightly audit procedures.
- Delivered outstanding customer service.
Education
BA - Criminology
Wilfred Laurier University
Brantford, ON01.2016
St Anne Catholic High School -
05.2011
Skills
Office Admin role, focusing on the following:
- Spreadsheet management
- A/R and A/P procedures
- Bank deposit reconciliation
- Customer service
Bookkeeping experience with the following software solutions:
- Quickbooks
- Sage 50 experience
- ADP
References
Jennifer Posthumus : 786-546-0517
- Office Manager at 2674913 Ont. Ltd.
Jacklyn Pannunzio : 519-996-4171
- Owner of Dawn Marie's Creative Custom Designs
Timeline
Office Administrator
Dawn Marie's Creative Custom Designs
02.2024 - Current
Office Assistant
Lakeshore Veggie Growers Inc.
08.2022 - 01.2024
Office Administrative Assistant
2674913 Ontario ltd
09.2019 - 03.2022
Service Broker
Hub International Customer Central
04.2019 - 07.2019
Retail Store Manager
We Got It
06.2016 - 01.2019
Front of House Receptionist
Days Inn Hotel
10.2015 - 04.2016
BA - Criminology
Wilfred Laurier University
St Anne Catholic High School -
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