FRANCESCA SING
Ottawa,Ontario
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
14
14
years of professional experience
Work History
Adjuster I
Telephone, Claims, Intact Insurance
03.2021 - Current
- Responsible for over 200 investigation and settlement of routine and complex automobile claims,
- Providing quality service and ensure prompt and equitable settlement of claims in line with corporate policies and standards
- Handling cases with sensitive nature with compassion and discretion
- Coordinating with multiple vendors to ensure smooth file hanging for claims
- Manage rotating communication with multiple clients
- Intact Team Ambassador
- Intact Events Committee
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, auto property damage to determine extent of liability.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Analyzed information gathered by investigations to report findings and recommendations.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
Customer Service Representative - Claims,
Intact Insurance,
Ottawa
02.2020 - 03.2021
- Answer internal and external clients' calls and conduct information searches to solve problems
- Complete and document inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner
- Consult, interpret, check and update various documents and data for various business lines, confirming accuracy and identifying issues or errors
- Document and direct inquiries and assignments to appropriate individual or unit
- Intact Team Ambassador
- Intact Events Committee
- Marketing, Events
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Event Host/ Coach
Backyard Axe Throwing League - BATL
09.2017 - 03.2020
- Greet parties, ensure legal documentation is properly executed
- Teach/review safe and proper procedures for axe throwing tournaments
- Ensure customer satisfaction and safety for event duration
- Managed event logistics and operations.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Coordinated schedules and timelines for events.
Marketing, Events & Retail Specialist
Broadhead Brewing Company
07.2019 - 01.2020
- Coordinate new and existing client sales
- Optimize social media and marketing channels through SWOT analysis
- Create and post content on all social media channels while creating growth and community engagement
- Design and integrate front of house systems and decor
- Lead generation and event planning
- Front of house operations, coordination and event management
- Supported planning, communications and scheduling of external events.
- Supported events execution and venue set up and tear down.
- Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
- Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Tracked key metrics and developed spreadsheets and data models.
- Identified appropriate marketing channels and target customers for campaigns.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Monitored trends in social media, industry and competitive landscape to create new material.
Marketing & Communication Lead
University of Windsor,
Windsor
01.2019 - 07.2019
- Hyperloop Competition - uWinLoop, Advise and mentor marketing team
- Oversee social media content, help create and finalize social media post
- Liaise with media outlets
- Create official uWinLoop governing documentation: social media guidelines, branding guidelines and media publications
- Identified appropriate marketing channels and target customers for campaigns.
- Developed campaigns and specific marketing strategies for clients.
- Analyzed data from previous and current marketing campaigns to improve future results.
- Planned marketing initiatives and leveraged referral networks to promote business development.
Liaison
The TD Ottawa Jazz Festival/Ottawa Childrens Festival
Ottawa
02.2019 - 06.2019
- Coordinate directly with artists, agents and artist management to acquire pertinent event material
- Plan and execute international travel itineraries while scheduling artists for various festivals
- Coordinate and manage day of artist travel, accommodations and performance schedules at festivals
- Learn to manage budgets related to artist’s fees and rider contracts
- Marketing & Communication Lead
- Successfully communicated with entities inside and outside of business.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Generated comprehensive reports regarding incidents, events and important business matters.
Event Server
Ottawa Conference and Event Centre
Ottawa
09.2018 - 01.2019
- Day to day tasks include event space set-up and coordinating client needs day of, and during events
- Handle all food and beverages, while ensuring on-going client needs are met for the days event/meeting
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Fostered enjoyable event atmosphere through friendly guest interactions
Mentor
FIRST Robotics
01.2012 - 01.2019
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Helped students develop organizational, time management and study skills.
- Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
- Used strong interpersonal communication skills to convey information to others.
- Met with other volunteers and program leaders to discuss new service opportunities.
Education
B.A. - Sociology - specializing, marketing and communications
Carleton University
02.2019
International Business And Technology (IBT) Certificate -
Gordon Graydon Memorial School
Mississauga, ON06.2011
Skills
- Social Perceptiveness
- Customer Inquiries
- Active Learning
- Efficient Service
- Complex Problem-Solving
- Customer Satisfaction
- Investigation Techniques
- Problem Anticipation and Resolution
- Building Customer Trust and Loyalty
- Needs Assessment
- Responding to Difficult Customers
- Efficient and Detail-Oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Creating Personal Gifts for others
I create customizable products for clients with resin, ranging from coffee/vanity trays to coasters and pendants
Quote
Sell your cleverness and buy bewilderment.
Rumi
Timeline
Adjuster I
Telephone, Claims, Intact Insurance
03.2021 - Current
Customer Service Representative - Claims,
Intact Insurance,
02.2020 - 03.2021
Marketing, Events & Retail Specialist
Broadhead Brewing Company
07.2019 - 01.2020
Liaison
The TD Ottawa Jazz Festival/Ottawa Childrens Festival
02.2019 - 06.2019
Marketing & Communication Lead
University of Windsor,
01.2019 - 07.2019
Event Server
Ottawa Conference and Event Centre
09.2018 - 01.2019
Event Host/ Coach
Backyard Axe Throwing League - BATL
09.2017 - 03.2020
Mentor
FIRST Robotics
01.2012 - 01.2019
B.A. - Sociology - specializing, marketing and communications
Carleton University
International Business And Technology (IBT) Certificate -
Gordon Graydon Memorial School
Creating Personal Gifts for others
I create customizable products for clients with resin, ranging from coffee/vanity trays to coasters and pendants
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