Summary
Overview
Work History
Education
Skills
Languages
baking
Timeline
Generic

Francesca Sevo

Kirkland,Quebec

Summary

Accomplished professional with a proven track record at Lululemon, enhancing customer satisfaction and streamlining operations. Expert in organization and verbal communication, I have significantly improved efficiency and client relations across roles. Skilled in data entry and adept at fostering positive environments, my approach has consistently resulted in increased efficiency and customer loyalty.

Overview

7
7
years of professional experience

Work History

Receptionist

Lululemon
01.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Swim Instructor

Montreal Institute Of Swimming
01.2018 - Current
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Took notes strengths and weaknesses of each child in class to track progress.

Lifeguard Manager

Elm Park Pool
06.2017 - 08.2023
  • Streamlined facility operations by establishing clear communication channels between staff members.
  • Scheduled, coordinated and conducted in-service training for 12 lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
  • Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
  • Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.
  • Monitored pool area for violations and potential hazardous situations.
  • Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
  • Directed and oversaw maintenance records and incident reports.

Cashier

IGA
01.2017 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

St Thomas High School
111 Broadview Ave, Pointe-Claire, Quebec H9R 3Z3
06.2018

DEC - Business Management

John Abbott College
Sainte-Anne-de-Bellevue, QC
05.2021

Honours Degree in Investment Management - Investment Management

McGill University
Montreal, QC
04.2024

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer and client relations

Languages

English
Elementary
French
Elementary

baking

I love to bake because it relaxes me and I can experiment with different tastes for my family.

Timeline

Receptionist

Lululemon
01.2022 - Current

Swim Instructor

Montreal Institute Of Swimming
01.2018 - Current

Lifeguard Manager

Elm Park Pool
06.2017 - 08.2023

Cashier

IGA
01.2017 - 05.2017

High School Diploma -

St Thomas High School

DEC - Business Management

John Abbott College

Honours Degree in Investment Management - Investment Management

McGill University

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Francesca Sevo