Francesca Santiago
Sacramento
Summary
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into trying something new. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
2
2
years of professional experience
Work History
Team Lead/server
Firehouse Crawfish
06.2024 - Current
- Hourly checks to ensure efficient workflow among team members.
- Resolved conflicts within the team, fostering a positive work environment.
- Coached team members in techniques necessary to complete job tasks
- Made sure to communicate with my other team leads and restaurant manger
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Ensured customers were satisfied with their service
- For example making sure customers had their drinks, appetizers, and entrees out in a timely manner
- checking up throughout customers meal to check the quality their experience
Team Member
Popeyes Louisiana Chicken
09.2023 - 06.2024
- Cashier and food packer
- Assisted team in daily operational tasks, ensuring smooth workflow and productivity.
- Learned safety protocols and maintained cleanliness in work environment.
- Supported team members by organizing supplies and preparing workstations.
- Followed instructions accurately, contributing to successful completion of tasks.
Education
High School Diploma - Business Accountancy
Cosumnes River College
Sacramento, CA05-2027
Skills
- Hard working
- Responsible
- Helpful
- Cash handling
- Positive
- Reliable
- Organized
- Good attitude
- Team player
- Efficient both independently and with others
- Clear communication
Timeline
Team Lead/server
Firehouse Crawfish
06.2024 - Current
Team Member
Popeyes Louisiana Chicken
09.2023 - 06.2024
High School Diploma - Business Accountancy
Cosumnes River College