Francesca Pfingsten
Northridge
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Sales Associate
Five Below
Porter Ranch
10.2025 - 02.2026
- Assisted customers in finding desired products and providing product knowledge.
- Maintained store organization and cleanliness to enhance customer experience.
- Operated cash register and processed transactions efficiently and accurately.
- Restocked shelves with merchandise to ensure product availability for customers.
- Collaborated with team members to meet daily sales goals and improve service.
Framer
Michaels
12.2024 - 04.2025
- Examined wood, work areas, and supplies for defects and damage before completing projects.
- Efficiently managed high-volume transactions on digital cash register systems with 100% cash drawer accuracy.
- Accurately and safely installed wall, roof and floor structures according to blueprints, customer requests, and available inventories.
- Selected frame materials based on customer budgets, taste and specific needs of each project.
- Hung variety of frames with precision and accuracy.
- Created custom frames to meet needs of individual customers.
Server, Register, Busser
Sharky's Woodfire Mexican Grill
01.2023 - 02.2024
- Cultivated warm relationships with regular customers.
- Proficient in handling transactions using POS systems, including cash, credit, and mobile payments.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Receptionist
Silver City Tire and Service
10.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
Program Assistant
Bluejack Kids Social Emotional Learning Center
03.2018 - 05.2020
- Managed both digital and physical filing systems and retrieved documents as required.
- Assisted with planning and coordinating day-to-day and special program activities.
- Supported planning and coordination of program associated activities.
- Prepared clearly written and formatted documents and reports.
- Assisted with deploying email newsletters and promo materials.
Education
GED -
West Valley Occupational Center
6200 Winnetka Ave, Woodland Hills, CA 91367Skills
- Customer Service
- Design
- Marketing
- POS Systems
- Design principles
- Team member support
- Daily specials memorization
- E-Mail Communications
- Operations assistance
- Framing
References
Five Below- Shahwali Hotaki (manager): 818-312-0853
Sharky's Woodfire Mexican Grill- Scott Bayliss (owner): 469-400-3423
Silver City Tire and Service- Gino Jacobson(owner): 818-651-2844
Bluejack Kids Social Emotional Learning Center- Fimi Haddadian (owner): 818-430-2360
Hobbies and Interests
- Martial Arts
- Animal Care
- Volunteering at local animal shelters and rescue organizations.
- Video Gaming
- Coding and Programming
- Graphic Design
- Music
- Strategy Games
Languages
- English
- Armenian
Languages
English
Native/ Bilingual
Armenian
Native/ Bilingual
Timeline
Sales Associate
Five Below
10.2025 - 02.2026
Framer
Michaels
12.2024 - 04.2025
Server, Register, Busser
Sharky's Woodfire Mexican Grill
01.2023 - 02.2024
Receptionist
Silver City Tire and Service
10.2021 - 12.2022
Program Assistant
Bluejack Kids Social Emotional Learning Center
03.2018 - 05.2020
GED -
West Valley Occupational Center