Francesca Harnett-Zinghini
Burlington,ON
Summary
Recent graduate in emergency telecommunications with over 15 years of customer service experience in fast-paced, high-pressure environments. Skilled in de-escalation, problem-solving, and clear communication under stress. Background in healthcare and entrepreneurship has developed strong organizational, leadership, and multitasking abilities. Dedicated to delivering reliable support, adapting quickly to challenges, and contributing effectively to team success.
Overview
10
10
years of professional experience
Work History
Photographer
Oura Lifestyle Photography
Burlington, ON
03.2024 - Current
- Developed strong relationships with clients through clear communication and professionalism.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
Territory Manager
Intersurgical
Burlington
05.2021 - Current
- Developed and delivered engaging marketing campaigns to convey product benefits.
- Utilized SAP, GHX, CRM systems, & MS Excel daily
- Built relationships with customers and community to establish long-term business growth.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Developed and maintained rapport with hospitals, SSOs, health authorities and 3rd party distributors.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
COVID-19 Vaccine Support (Temp)
Ontario Ministry of Health
Toronto, ON
02.2021 - 05.2021
- Front-line worker in the fight to get Ontario's residents vaccinated against COVID-19.
- Resolved problems, improved operations, and provided exceptional service including education of available resources and connecting individuals with services.
- Proved successful working from home within tight deadlines and a fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Received public emergency and non-emergency calls and managed response prioritization in order to effectively assist the public.
- Cultivated client rapport by interfacing with callers to aid with medical emergencies.
E-Commerce Customer Service Specialist
Corbett's Skis and Snowboards
Oakville
07.2019 - 01.2021
- Handled day-to-day running of Customer Service department, ensuring high levels of productivity and progression.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Measured and analyzed web site usage data to maximize search engine returns and refine customer interfaces.
Retail Store Manager
Oakley Canada
Halton Hills, ON
07.2015 - 07.2019
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets, and for handling various aspects of sales.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Submitted reports to senior management to aid in business decision-making and planning.
- Completed routine store inventories.
- Resolved customer service issues promptly.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Remote Client Specialist
ViDA Select
Toronto/Los Angeles
01.2019 - 08.2019
- Identified opportunities to cross or up-sell personalized services and communicated customer needs to appropriate team.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Researched potential clients and markets to prepare for appointments.
Medical Receptionist
Marketplace Medical Centre
Milton, ON
09.2016 - 05.2017
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Fielded concerns surrounding patients and care, liaising between physician and patient.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Pulled charts and prepared for nurse and doctor assessment.
Education
Certificate - Emergency Telecommunications With Honors
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2021
Certificate - Pre-Medicine Studies
Confederation College of Applied Arts And Technology
Thunder Bay, ON06.2018
High School Diploma -
Jean Vanier Catholic Secondary School
Milton, ON06.2015
Skills
- Crisis management and decision-making under pressure
- Clear, professional communication in high-stress situations
- Strong teamwork, leadership, and collaborative problem-solving
- Exceptional multitasking, organization, and prioritization abilities
- Advanced medical, surgical, and clinical knowledge
- High attention to detail with proven reliability and accountability
- Adaptability and flexibility in dynamic, fast-paced environments
- Customer service excellence with a focus on empathy and de-escalation
Volunteer Experience
Certified Listeners Society - 09/2020 - 2021.
Emergency crisis support via online chat.
The Canadian Federation of University Women (CFUW) - 09/2014 - 11/2016
CFUW works to improve the status of women and promote human rights, public education, social justice and peace.
Oakville Women's Place - 06/2013 - 10/2014
OWP works to provide shelter and crisis services for physically, emotionally, financially and sexually abused women and their children, and is dedicated to ending violence against women and children.
Timeline
Photographer
Oura Lifestyle Photography
03.2024 - Current
Territory Manager
Intersurgical
05.2021 - Current
COVID-19 Vaccine Support (Temp)
Ontario Ministry of Health
02.2021 - 05.2021
E-Commerce Customer Service Specialist
Corbett's Skis and Snowboards
07.2019 - 01.2021
Remote Client Specialist
ViDA Select
01.2019 - 08.2019
Medical Receptionist
Marketplace Medical Centre
09.2016 - 05.2017
Retail Store Manager
Oakley Canada
07.2015 - 07.2019
Certificate - Emergency Telecommunications With Honors
Humber Institute of Technology And Advanced Learning
Certificate - Pre-Medicine Studies
Confederation College of Applied Arts And Technology
High School Diploma -
Jean Vanier Catholic Secondary School