Francesca Cote- Pierozzi
Ottawa,ON
Summary
Dynamic and multilingual professional with a proven track record in the hospitality and wellness industry, notably at Primo Hospitality. Expert in enhancing customer satisfaction and loyalty, coupled with a flair for sales and a passion for continuous growth. Skilled in culinary innovation and service excellence, demonstrating a unique blend of interpersonal and strategic skills to drive business success.
Overview
16
16
years of professional experience
Work History
Restaurant Consultant
Primo hospitality
Toronto, Ontario, Canada
11.2008 - Current
- Optimized customer service procedures to increase satisfaction and customer loyalty.
- Expertice in expediting any licences or permits required to open Hotels, night clubs and restaurants or construction projects.
- Contacted applicants about application statuses, obtained additional information and conveyed acceptance or denial of their licence
Massage Therapist
Aramara massage
Tulum , Quintana Roo, Mexico
05.2014 - Current
- Developed personalized treatment plans to address specific health issues, such as muscle pain, injuries, and stress.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
Waitress
Casa jaguar
Tulum , Quintana Roo, Mexico
01.2016 - 05.2016
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Increased sales of high margin menu items through effective upselling.
- Collaborated with host, bus person and cook to serve up food and beverage options.
Head Waitress
Ukami
Tulum , Quintana Roo, Mexico
03.2017 - 02.2018
- Increased sales of high margin menu items through effective upselling.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Chef, Manager and Cashier
Vivo
Tulum , Quintana Roo, Mexico
02.2020 - 10.2020
- Developed recipes and menus to meet consumer demand and align with culinary trends.
- Managed kitchen operations.
- Processed transactions daily with exceptional accuracy.
- Oversaw hiring, training and development of kitchen employees.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Instructed cooks and other workers in preparation, cooking, garnishing, and presentation of food
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Created exciting dishes at competitive prices to attract clientele and increase revenue.
Line Cook
130 Steakhouse
Tulum, Quintana Roo, Mexico
11.2020 - 03.2021
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Performed basic knife skills such as dicing onions or slicing meats.
- Garnished and arranged dishes into creative presentations.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Ensured that all dishes were prepared according to recipe specifications.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Cooked multiple orders simultaneously during busy periods.
Owner of Bar and Event Space
Self- Terraza Obsidiana
San Cristobal De Las Casas, Chiapas, Mexico
08.2021 - 12.2023
- Led startup and creation of operational procedures and workflow planning.
- Organized events such as art shows, conferences and workshops
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Maintained detailed records of expenses related to running the bar including payroll costs.
- Designed promotional materials such as flyers or digital advertisements for upcoming events.
Bartender
Isha
Puerto Escondido, Oaxaca, Mexico
01.2024 - 05.2024
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Upsold customers from shelf to premium brands to help boost sales.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Neatly sliced and pitted fruit for garnishing drinks.
- Arranged bottles and glasses behind bar to make attractive displays.
- Assisted in setting up the bar for service shift.
Mixologist
Mombasa
Puerto Escondido, Oaxaca, Mexico
06.2024 - 11.2024
- Prepared new garnishes, juices and other perishables daily.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Arranged bottles and glasses behind bar to make attractive displays.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Crafted in-house made syrups, tinctures, and specialty bar ingredients.
- Maintained an organized and clean bar area.
- Created seasonal drinks for special occasions.
- Ordered liquor, beer, wine, glassware, ice, napkins, straws and other supplies needed for the bar.
Education
High School Diploma -
Bishop Allen Academy Catholic High School
Etobicoke, Ontario06.2010
Skills
- Fluent in english, french and spanish
- Sales expertise
- Quick to learn
- Outgoing and very motivated
- Continuously seeking opertunities of growth
Timeline
Mixologist
Mombasa
06.2024 - 11.2024
Bartender
Isha
01.2024 - 05.2024
Owner of Bar and Event Space
Self- Terraza Obsidiana
08.2021 - 12.2023
Line Cook
130 Steakhouse
11.2020 - 03.2021
Chef, Manager and Cashier
Vivo
02.2020 - 10.2020
Head Waitress
Ukami
03.2017 - 02.2018
Waitress
Casa jaguar
01.2016 - 05.2016
Massage Therapist
Aramara massage
05.2014 - Current
Restaurant Consultant
Primo hospitality
11.2008 - Current
High School Diploma -
Bishop Allen Academy Catholic High School
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