FRANCESCA CABBA
Montreal,QC
Summary
Professional , experienced , creative and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Retail Director
AER RIANTA
2021.01 - Current
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations
- Chaired weekly meetings with executive leadership to identify opportunities for improvement and establish milestones
- Supported product launches by coordinating cross-functional teams.
- Boosted sales performance by implementing innovative merchandising strategies and visual displays.
- Oversaw daily operations, ensuring smooth functioning of all retail departments.
- Held accountable for multiple departments
- Fashion Brands
- Cosmetic Brands
- Luxury Brands
- Accessory Brands
- Demonstrated strong organizational and time management skills while managing multiple projects.
Retail Management
NOIZE
2020.01 - 2021.01
- Store Openings -FASHION BRAND LAUNCH
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Gained strong leadership skills by managing projects from start to finish.
- Supervised multiple locations to enforce high-quality standards of operation.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
Store/Regional Manager
TONIPLUS CANADA
2016.01 - 2020.01
- Opening the Quebec division from inception to completion
- Orchestrated successful marketing campaigns that resulted in significant increases in customer acquisition and revenue generation.
- Attracted, retained and developed top talent to enhance team performance.
- Provided outstanding customer service by resolving issues promptly and proactively addressing concerns to ensure client satisfaction.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Luxury high end fashion brands
Flagship Store Manager
Marie St Pierre
2015.01 - 2020.01
- Increased sales by implementing innovative marketing strategies and inventory management techniques.
- Developed a strong team culture through effective communication, training, and performance evaluations.
- Optimized store layout for maximum customer engagement and product visibility.
- Improved customer satisfaction scores with attentive service and prompt resolution of concerns.
- Championed store events that drove foot traffic, increased brand awareness, and elevated the overall customer experience.
- Spearheaded talent acquisition efforts attracting top industry talent to contribute significantly to store success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Attended corporate meetings in launching new seasons merchandise.
Education
Bachelor of Arts - Business Administration
Mc Gill University
Montreal, QCSkills
- Operations Management
- Industry Expertise
- Brand Development
- Customer experience management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Retail Director
AER RIANTA
2021.01 - Current
Retail Management
NOIZE
2020.01 - 2021.01
Store/Regional Manager
TONIPLUS CANADA
2016.01 - 2020.01
Flagship Store Manager
Marie St Pierre
2015.01 - 2020.01
Bachelor of Arts - Business Administration
Mc Gill University
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