Francesca Bresciani

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Created employee schedules to align coverage with forecasted demands.
• Developed strategy to increase sales and drive profits.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Website and Social Media content creator, editor and ghost writer. Best clients: Tom Tom BV, Cellularline Spa.
• Author to the Book "Oltre la strada", published by Albeggi Edizioni, Rome, Italy.
• Author to the book "The Italian Vegan Chef".
• Author to several travel articles published on "Funny Vegan" magazine.
• Provided writing support for various projects and departments.
• Followed company policies and editorial guidelines to craft thorough, well-written content.

• Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
• Pleasantly greeted customers and provided prompt and courteous service.
• Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
• Retrieved items for customers and verified prices.
• Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
• Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
• Communicated with customers and staff politely and professionally to uphold store standards.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.

Italian Delegation to the OECD, Paris (FR).

Participation in meetings on Development Strategies, MDGs, Rio +20, climate change, Aid for Trade, Green Growth, South-South Cooperation, conflict and fragility.Drafting of the official reports of all the meetings attended.

Italian Red Cross Society, Rome (ITA).

Drafting and evaluation of international cooperation projects. Relations with the National Societies of Red Cross and Red Crescent in the execution, monitoring and evaluation of assistance projects.

Italian Ministry of International Affairs, Kabul, Herat (AFG). Feasibility study for a multi-sectorial emergency response aimed at protecting vulnerable groups and advancing women.

Support for management, monitoring and supervision of a bilateral initiative of cooperation for the professional training and Afghan women entrepreneurs.

NGO “HAWCA” (Humanitarian Assistance for Women and Children of Afghanistan), Kabul, Herat (AFG).

Analysis and collection of cases dealt by the MoWA (Ministry of Women Affairs)