Francesca Borquez
Sarnia,Canada
Summary
Dynamic Sales Associate with extensive experience in retail, recognized for delivering exceptional customer service and fostering positive guest interactions. Proven ability to leverage strong organizational and time management skills to enhance operational efficiency. Committed to utilizing in-depth product knowledge to create memorable shopping experiences and drive sales growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fashion Associate
Reitmans
Sarnia, Ontario
07.2025 - Current
- Assisted customers with styling and product selection to enhance shopping experience.
- Organized merchandise displays to promote seasonal trends and collections effectively.
- Managed inventory levels, restocking items as needed to ensure product availability.
- Utilized point-of-sale systems for processing transactions and managing customer orders.
- Monitored fitting rooms for cleanliness and tidiness during peak hours of business.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Oversaw online order processing and ensured timely delivery to customers.
Retail Sales Associate
Charm Diamond Centres
Sarnia, Ontario
10.2024 - Current
- Delivered exceptional shopping experiences through expert sales and service to customers.
- Comprehended and aimed to surpass company sales benchmarks.
- Optimized layout of store displays, and replenish stock.
- Conducted professional cleaning to maintain jewelry quality.
- Adhered to security protocols and loss prevention measures.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Provided accurate information about warranties, pricing, policies.
Furniture Salesperson & Mattress Expert
Tepperman’s
Sarnia, Ontario
10.2020 - 10.2024
- Excelled in meeting competitive sales objectives while ensuring superior customer experience.
- Cultivated strong relationships to ensure customer loyalty.
- Crafted comprehensive purchase experiences encompassing protection and additional offerings.
- Exhibited skill in efficiently utilizing STORIS POS system.
- Managed customer interactions via e-commerce platforms.
- Reviewed and communicated findings of open order audits to customers.
- Utilized MS Teams and Excel efficiently.
- Enhanced customer experience through meticulous showroom detailing and advertisement updates.
- Facilitated credit application procedures for Tepperman's financing options.
Beauty Advisor
Shoppers Drug Mart
Sarnia, Ontario
07.2016 - 10.2020
- Recognized customer requirements and facilitated sales through consultation and demonstration.
- Enhanced sales through active promotion of the PC Optimum program.
- Enhanced product knowledge by attending educational workshops.
- Enhanced customer loyalty through strategic use of resources.
- Executed setup of promotional displays as instructed by the Cosmetics Manager.
- Ensured adherence to health and safety regulations.
Sales Associate
Bath and Body Works
Sarnia, Ontario
10.2015 - 11.2016
- Enhanced customer retention through strategic relationship marketing.
- Kept informed of current sales, promotional events, and transaction processes.
- Enhanced understanding of Bath and Body Works product categories.
- Ensured area cleanliness and product availability to uphold store standards.
Home Support Worker
VON Canada
London, Ontario
09.2014 - 08.2015
- Fostered a supportive atmosphere while offering encouragement.
- Facilitated clear communication with the client, family members, and care professionals.
- Attended outings with client and engaged in recreational pursuits.
- Collaborated with clients to establish measurable goals.
Cast Member
SilverCity Theatres
London, Ontario
05.2014 - 08.2015
- Ensured superior customer satisfaction in high-energy environments.
- Collaborated effectively with extensive team across assigned regions.
- Coordinated and assembled theatre concession meals.
- Ensured occupied areas met cleanliness requirements.
- Completed shift with precise register count, confirmed by Team Lead.
Education
Bachelor of Arts - Social Work
University of Western Ontario
London06-2015
Some College (No Degree) - Social Service Worker
Lambton College of Applied Arts And Technology
Sarnia06-2013
High School Diploma -
ST. PATRICK’S CATHOLIC HIGH SCHOOL
Sarnia, ON01.2010
Skills
- Customer service
- Sales
- Education
- Communication
- Multi-tasking
- Organizational skills
- Problem solving
- Teamwork
- Microsoft Office
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Certification
- Valid Driver’s Licence, 10/01/11
- WMIHS, 10/01/20
- Smart Serve Retail, 04/01/25
References
Available upon request
Timeline
Fashion Associate
Reitmans
07.2025 - Current
Retail Sales Associate
Charm Diamond Centres
10.2024 - Current
Furniture Salesperson & Mattress Expert
Tepperman’s
10.2020 - 10.2024
Beauty Advisor
Shoppers Drug Mart
07.2016 - 10.2020
Sales Associate
Bath and Body Works
10.2015 - 11.2016
Home Support Worker
VON Canada
09.2014 - 08.2015
Cast Member
SilverCity Theatres
05.2014 - 08.2015
Bachelor of Arts - Social Work
University of Western Ontario
Some College (No Degree) - Social Service Worker
Lambton College of Applied Arts And Technology
High School Diploma -
ST. PATRICK’S CATHOLIC HIGH SCHOOL