Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Francesca Borquez

Sarnia,Canada

Summary

Dynamic Sales Associate with extensive experience in retail, recognized for delivering exceptional customer service and fostering positive guest interactions. Proven ability to leverage strong organizational and time management skills to enhance operational efficiency. Committed to utilizing in-depth product knowledge to create memorable shopping experiences and drive sales growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Fashion Associate

Reitmans
Sarnia, Ontario
07.2025 - Current
  • Assisted customers with styling and product selection to enhance shopping experience.
  • Organized merchandise displays to promote seasonal trends and collections effectively.
  • Managed inventory levels, restocking items as needed to ensure product availability.
  • Utilized point-of-sale systems for processing transactions and managing customer orders.
  • Monitored fitting rooms for cleanliness and tidiness during peak hours of business.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Oversaw online order processing and ensured timely delivery to customers.

Retail Sales Associate

Charm Diamond Centres
Sarnia, Ontario
10.2024 - Current
  • Delivered exceptional shopping experiences through expert sales and service to customers.
  • Comprehended and aimed to surpass company sales benchmarks.
  • Optimized layout of store displays, and replenish stock.
  • Conducted professional cleaning to maintain jewelry quality.
  • Adhered to security protocols and loss prevention measures.
  • Maintained an organized and clean store environment, including dusting displays regularly.
  • Demonstrated product knowledge to answer customer questions and inquiries.
  • Provided accurate information about warranties, pricing, policies.

Furniture Salesperson & Mattress Expert

Tepperman’s
Sarnia, Ontario
10.2020 - 10.2024
  • Excelled in meeting competitive sales objectives while ensuring superior customer experience.
  • Cultivated strong relationships to ensure customer loyalty.
  • Crafted comprehensive purchase experiences encompassing protection and additional offerings.
  • Exhibited skill in efficiently utilizing STORIS POS system.
  • Managed customer interactions via e-commerce platforms.
  • Reviewed and communicated findings of open order audits to customers.
  • Utilized MS Teams and Excel efficiently.
  • Enhanced customer experience through meticulous showroom detailing and advertisement updates.
  • Facilitated credit application procedures for Tepperman's financing options.

Beauty Advisor

Shoppers Drug Mart
Sarnia, Ontario
07.2016 - 10.2020
  • Recognized customer requirements and facilitated sales through consultation and demonstration.
  • Enhanced sales through active promotion of the PC Optimum program.
  • Enhanced product knowledge by attending educational workshops.
  • Enhanced customer loyalty through strategic use of resources.
  • Executed setup of promotional displays as instructed by the Cosmetics Manager.
  • Ensured adherence to health and safety regulations.

Sales Associate

Bath and Body Works
Sarnia, Ontario
10.2015 - 11.2016
  • Enhanced customer retention through strategic relationship marketing.
  • Kept informed of current sales, promotional events, and transaction processes.
  • Enhanced understanding of Bath and Body Works product categories.
  • Ensured area cleanliness and product availability to uphold store standards.

Home Support Worker

VON Canada
London, Ontario
09.2014 - 08.2015
  • Fostered a supportive atmosphere while offering encouragement.
  • Facilitated clear communication with the client, family members, and care professionals.
  • Attended outings with client and engaged in recreational pursuits.
  • Collaborated with clients to establish measurable goals.

Cast Member

SilverCity Theatres
London, Ontario
05.2014 - 08.2015
  • Ensured superior customer satisfaction in high-energy environments.
  • Collaborated effectively with extensive team across assigned regions.
  • Coordinated and assembled theatre concession meals.
  • Ensured occupied areas met cleanliness requirements.
  • Completed shift with precise register count, confirmed by Team Lead.

Education

Bachelor of Arts - Social Work

University of Western Ontario
London
06-2015

Some College (No Degree) - Social Service Worker

Lambton College of Applied Arts And Technology
Sarnia
06-2013

High School Diploma -

ST. PATRICK’S CATHOLIC HIGH SCHOOL
Sarnia, ON
01.2010

Skills

  • Customer service
  • Sales
  • Education
  • Communication
  • Multi-tasking
  • Organizational skills
  • Problem solving
  • Teamwork
  • Microsoft Office
  • Microsoft Teams
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook

Certification

  • Valid Driver’s Licence, 10/01/11
  • WMIHS, 10/01/20
  • Smart Serve Retail, 04/01/25

References

Available upon request

Timeline

Fashion Associate

Reitmans
07.2025 - Current

Retail Sales Associate

Charm Diamond Centres
10.2024 - Current

Furniture Salesperson & Mattress Expert

Tepperman’s
10.2020 - 10.2024

Beauty Advisor

Shoppers Drug Mart
07.2016 - 10.2020

Sales Associate

Bath and Body Works
10.2015 - 11.2016

Home Support Worker

VON Canada
09.2014 - 08.2015

Cast Member

SilverCity Theatres
05.2014 - 08.2015

Bachelor of Arts - Social Work

University of Western Ontario

Some College (No Degree) - Social Service Worker

Lambton College of Applied Arts And Technology

High School Diploma -

ST. PATRICK’S CATHOLIC HIGH SCHOOL

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