Lexi Adriana De Mesa
Sherwood Park,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Sealer
Silent Aire
Sherwood Park
03.2023 - Current
- Followed detailed sealing instructions, processes, and procedures at Silent-Aire.
- Adapted quickly to new sealing projects, learning and applying new techniques efficiently.
- Increased overall productivity by optimizing sealing processes and implementing time-saving techniques.
- Improved sealing line ergonomics, redesigning workstations to enhance worker comfort and productivity.
Customer Service Representative
Canadian Tire
Sherwood Park, AB
07.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded proactively and positively to rapid change.
Cashier
McDonald's Restaurant
Sherwood Park, AB
11.2018 - 03.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Education
Highschool -
Archbishop Jordan Catholic School
Sherwood Park, AB06.2021
Skills
- Hospitality and Guest Service
- Foodservice Industry Knowledge
- Customer Service Aptitude
- Work Ethic and Integrity
- Time management skills
- Staff Training
- Active Listening
- Team Collaboration
- Adaptable and Flexible
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Reference
Jade Magsino
780-918-8967
Krisha Flor
780-772-6348
Timeline
Sealer
Silent Aire
03.2023 - Current
Customer Service Representative
Canadian Tire
07.2021 - 01.2022
Cashier
McDonald's Restaurant
11.2018 - 03.2020
Highschool -
Archbishop Jordan Catholic School