Frances Serrano
Scarborough,ON
Summary
Adaptable and driven professional with a strong work ethic and a passion for continual improvement. Excel in fast-paced environments and adept at learning new concepts efficiently. Committed to providing excellent customer service.
Overview
5
5
years of professional experience
Work History
Production Staff Member
SDR Distribution Services
- Handling material transfer between equipment and conveyors
- Proficient in RF scanning for inventory management
- Understanding general business conditions in logistics
- Documenting incidents and issues for record-keeping
Shipping and Receiving Clerk
Magnus Pen Corp.
02.2018 - 07.2019
- Verified customer orders and documentation for accuracy before dispatch to prevent delays
- Maintained inventory levels of shipping materials and supplies
- Monitored goods coming in and going out using computer systems
- Packed, sealed, and labeled shipments carefully for mailing
Prep Crew Member/Grill Cook/Cashier
Grillies
04.2020 - 11.2021
- Maintained current knowledge of store promotions and highlighted sales to customers
- Worked effectively during peak hours
- Helped management track inventory and order supplies to maintain optimal stock levels
- Maintained a clean and organized workspace, following health and safety regulations
- Prepared food daily by chopping, slicing, and dicing ingredients
- Trained new team members
- Followed strict food safety guidelines to ensure customer safety
- Provided excellent customer service
- Assisted with receiving deliveries and storing perishable items correctly
- Assigned leadership duties in the manager's absence
Machine Operator
Magnus Pen Corp.
12.2021 - 03.2022
- Prepared and adjusted equipment for daily operations
- Ensured high-quality standards under pressure
- Achieved or surpassed goals for shipments
- Multitasked by tailoring clothes, cleaning, and packing finished products
Verification Associate
Magnus Pen
05.2022 - 06.2023
- Created, published, and attached data to files
- Checked document accuracy and validity using computer systems
- Maintained confidentiality of customer finances and banking information
- Calculated adjustments, credits, and refunds
- Communicated effectively with staff, including customer service, supervisors, and credit department
- Coordinated with customer service division to resolve customer issues
- Updated customer service departments for purchase and payment decision-making verification and authorization status
- Created claim forms
Education
High School
Senator O'Connor College School
Toronto, ONCertified Dental Assistant
Medix College
Scarborough, ON08.2025
High School Diploma -
Monsignor Fraser College - Midland Campus
Scarborough, ON06.2023
Skills
- Documentation expertise
- Technical Skill
- Good Customer Service
- Organization Skills
- Attention to Detail
- Food Safety and Hygiene
Languages
English
Full Professional
Filipino
Full Professional
Hobbies
Gym
Sports
Photography
Cooking
Availability
- Monday: 5:00 AM to 1:00 PM
- Tuesday: 5:00 AM to 1:00 PM
- Wednesday: Available all day
- Thursday: 5:00 AM to 1:00 PM
- Friday: Available all day
- Weekends: N/A
Timeline
Verification Associate
Magnus Pen
05.2022 - 06.2023
Machine Operator
Magnus Pen Corp.
12.2021 - 03.2022
Prep Crew Member/Grill Cook/Cashier
Grillies
04.2020 - 11.2021
Shipping and Receiving Clerk
Magnus Pen Corp.
02.2018 - 07.2019
Production Staff Member
SDR Distribution Services
High School
Senator O'Connor College School
Certified Dental Assistant
Medix College
High School Diploma -
Monsignor Fraser College - Midland Campus
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