Frances Olonan
Edmonton,AB
Summary
Dynamic and adaptable professional individual, demonstrating exceptional customer service and team leadership. Excelled in fast-paced environments, quickly mastering new tasks and efficiently resolving customer issues. Proficient in computer skills and bilingual in Tagalog and English, I bring a proven track record of fostering collaboration and enhancing team efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Agent
Tru By Hilton Hotel
06.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Team Member
Tim Hortons
05.2023 - 04.2024
- Addressed customers orders, comments, and complaints with flexibility
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
Day Care Assistant
Smart Little Children
01.2023 - 05.2023
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Aid in early childhood education and development
- Identified and responded to health needs or emergencies
- Maintained open conversations with parents and other daycare teachers
Education
License Certificate - Health Care Aide
Norquest College
Edmonton, Canada05.2025
Skills
- Flexible Schedule
- Customer Service
- Cleaning
- Teamwork and Collaboration
- Team leadership
- Fast Learner
- Bilingual; Tagalog and English
- Ability to coordinate multiple orders swiftly
- Eagerness to learn and adapt
- Computer proficiency
- Active listener and seeks clarification
Certification
CPR
- First Aid/Basic Life support/CPR certificate
Driver's License
- Class 5
Immunizations
- Fully vaccinated against Covid-19
- Second dose of Hepatitis B
- First dose of MMR
- First dose of DTaP
Valid police information check
- with vulnerable sector
- First dose against varicella disease
- TB skin test and chest X-ray
Valid WHMIS certificate
Timeline
Front Desk Agent
Tru By Hilton Hotel
06.2024 - Current
Team Member
Tim Hortons
05.2023 - 04.2024
Day Care Assistant
Smart Little Children
01.2023 - 05.2023
License Certificate - Health Care Aide
Norquest College
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