Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frances Gorges

Summary

To seek and maintain a casual position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager

Dairy Queen
08.2012 - Current
  • Increased sales through effective promotion of daily specials and upselling menu items to customers.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
  • Reconciled cash and credit card transactions to maintain accurate records.

Outreach Worker

John Howard Society
03.2018 - 07.2019
  • Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
  • Improved outreach program effectiveness by continually evaluating and updating strategies based on community feedback and needs.
  • Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
  • Enhanced team collaboration by regularly sharing best practices, challenges, and successes during staff meetings.
  • Developed strong relationships with local organizations to establish a network of support services for clients in need.

Safety Watch

HSE Integrated
09.2015 - 08.2016
  • Ensured workplace safety by conducting regular inspections and identifying potential hazards.
  • Improved overall safety awareness by delivering engaging training sessions for employees.
  • Reduced the frequency of accidents through diligent monitoring and corrective actions.
  • Enhanced emergency response times with thorough planning and clear communication protocols.

Care Worker

Interior Health Authority
10.2014 - 08.2015
  • Enhanced patient well-being by providing personalized care and support tailored to individual needs.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
  • Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
  • Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
  • Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.

Education

Associate of Science - Human Service Work

Okanagan College
Vernon, BC
2019

No Degree - Medical Office Assistant

Coquitlam Open Learning
Coquitlam, BC
2014

Associate of Science - Health Care Aide

Okanagan College
Kelowna, BC
2013

High School Diploma -

Kelowna Secondary School
Kelowna, BC
2009

Skills

  • Motivational Interviewing
  • Residential support
  • Client Engagement
  • Outreach Services
  • Goal Development
  • Creativity and Innovation
  • Team Development
  • Customer Service
  • Staff Supervision
  • Privacy and confidentiality
  • Medication organization
  • Clinical Documentation

Certification

  • CM - Certified Manager Certification
  • Mental Health First Aid Training
  • First Aid - CPR & AED Certification
  • Community Mental Health Certification - Douglas College

Timeline

Outreach Worker

John Howard Society
03.2018 - 07.2019

Safety Watch

HSE Integrated
09.2015 - 08.2016

Care Worker

Interior Health Authority
10.2014 - 08.2015

Manager

Dairy Queen
08.2012 - Current

Associate of Science - Human Service Work

Okanagan College

No Degree - Medical Office Assistant

Coquitlam Open Learning

Associate of Science - Health Care Aide

Okanagan College

High School Diploma -

Kelowna Secondary School

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Frances Gorges