Frances Fernandez

Managed contracting providers across four office locations.

Maintained compliance by managing credentials for 25 providers.

Secured agreements with providers to maintain PPO and HMO network participation.

Directed handling of provider directories and updates for insurance companies in four office locations.

Directed the administration of all financial contracts.

Managed monthly payment collection for dental contracts across general and specialty accounts.

Established automated payment schedules for consistent transactions.

Contacted patients to recover outstanding payments.

Handled payment transactions via phone and in-person efficiently.

Processed credit card updates for patients.

Managed the process of sending unpaid accounts to collections.

• Welcomed patients upon arrival.
• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Coordinated scheduling for appointments and meetings, optimizing staff availability and resources.
• Maintained accurate records of visitor logs and reservations, enhancing data integrity.
• Assisted guests with inquiries and provided information about services, improving customer satisfaction.
• Trained new front desk staff on procedures and systems, fostering a knowledgeable team environment.
• Collected room deposits, fees, and payments.
• Completed data entry and filing to keep records updated for easy retrieval.

• Welcome patients and take preliminary information
• Record all patient information in the database
• Schedule, reschedule and cancel appointments
• Take telephone calls and provide information to both callers and walk-in patients
• Ensure that charges and payments are posted appropriately
• Make charts for new patients
• Manage and coordinate patient flow
• Take and verify patients’ insurance verification and change of plan
• Assisted Dentist with translation for spanish speaking patients
• Maintain the front office in a clean and tidy manner