Summary
Overview
Work History
Skills
EDUCATION AND CERTIFICATION
Timeline
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Frances Castillo

Huntington Beach,CA

Summary

Detail oriented quality assurance lead with 20+ years of experience working with team leaders to ensure products meet or exceed customer requirements for successful sell-off. Skilled at building trust among program managers and teams as a crucial team player to ensure inclusion in all phases of the program from kick-off to sell-off, resulting in excellent customer satisfaction reviews and meeting award fee targets. Excellent leadership skills focused on risk management and problem resolution through root cause analysis to resolve or mitigate issues, as well as focused audits to ensure compliance with program and customer requirements. Top-notch mentorship, communication, and coordination of test witnessing for multi-day, multi-test, multi-location test events resulting in successful SQT, SIT, and FQT outcomes. Experienced in Business Acquisition and Supplier Assessments supporting proposals, creating BOEs, technical volume review, requirements compliance matrices, creating supplier SOWs, flow down of requirements, supplier audits and action reviews.

Overview

27
27
years of professional experience

Work History

Sr Principal Engineer Software Quality

Northrop Grumman
07.2019 - 06.2024
  • Supported EPS/EPS-R CAPS Programs as Mission Assurance and Process Lead.
  • Performed product, process and software configuration audits, identified non-conformances and corrective actions, ensured compliance with standards, contract, program, and process requirements.
  • Supported AS9100 audits by conducting training, interviews, and evidence collection, participating in interviews as lead for Mission/Quality Assurance and Risk and Opportunity Management.
  • Witnessed formal verification and qualification tests, including multi-witness coordination and cross-country witness training.
  • Root Cause and Corrective Action (RCCA) process lead, collaborating with teams to establish root cause on identified issues (program, process, audit) and ensuring corrective actions documented, implemented, and verified as being effective.
  • Risk and Opportunity Management process lead, collaborating with teams to identify risks/opportunities and establish mitigation actions, hosting internal and customer review boards, updating internal registers, and developing monthly reports.

Senior Quality Engineer

Northrop Grumman
02.2018 - 07.2019
  • Supported Milstar Program as Senior Quality Engineer performing Mission Assurance and Process Lead tasks. MA backup/surge for AEHF, EPS Payload, EPS/EPS-R programs. Trained and mentored incoming MA personnel.

Senior SATCOM Engineer (including Mission Assurance Roles)

Northrop Grumman
08.2016 - 02.2018
  • Supported the BFT SATCOM Services Program as a Senior Engineer, facilitating Mission Assurance tasks and supporting Business Acquisition pursuits related to Satellite Services.
  • Supplier Assessment tasks:
  • Supported Subcontracts management to ensure flow-down of requirements to suppliers and reviewed/approved supplier SOWs.
  • Supported supplier evaluations, participated in supplier meetings and action reviews.
  • Business Acquisition Process tasks:
  • Technical Volume formatting to meet RFP requirements.
  • Created Basis of Estimates (BOEs) for Risk Management, Mission and Quality Assurance, Configuration and Data Management.
  • Created compliance matrices to ensure proposals addressed all RFP requirements.
  • Created Quality Assurance Surveillance Plans (QSAPs).
  • Participated in Risk Identification and Assessment activities.

Previous Experience

Northrop Grumman
10.1997 - 08.2016
  • Mission Assurance Lead, Hardware Inspection, Business Acquisition, Software Quality Assurance Lead, Configuration/Data Manager (CM/DM), Requirements Database Admin.

Skills

  • Mission/Quality Assurance: AS9100/Program audits, risk/opportunity lead, root cause/corrective action lead, product and process compliance audits, document peer reviews, multi-week test witnessing, training, and coordination
  • Software Quality Assurance: Software configuration audits, compliance with standards, code reviews, integration and test environment validation, test witnessing
  • Risk Management: Process lead, facilitate internal/customer board reviews, team collaboration to identify risks/opportunities and establish mitigation actions, develop/maintain registers, audit for effectiveness
  • Root Cause and Corrective Action: Process lead, team collaboration to establish root cause on identified issues (program, process, audit) using various methods (5-Why, Fishbone), develop containment/corrective/preventive actions, verify effectiveness, maintain register
  • Hardware Quality Assurance: Supplier audits, site audits, hardware compliance inspection, identification marking, storage, shipping and receiving
  • Business Acquisition: Create RFP compliance matrices, BOEs for Risk and Quality Management, audited/formatted Technical Volume, risk identification and assessment
  • Supplier Management: Proposal supplier assessments, requirements flow-down, review of SOWs, supplier evaluation, supplier action reviews

EDUCATION AND CERTIFICATION

  • AS9100D Internal Auditor, Plexus International
  • MS Software Engineering, California State University Fullerton
  • BS Quality Assurance, California State University Dominguez Hills

Timeline

Sr Principal Engineer Software Quality

Northrop Grumman
07.2019 - 06.2024

Senior Quality Engineer

Northrop Grumman
02.2018 - 07.2019

Senior SATCOM Engineer (including Mission Assurance Roles)

Northrop Grumman
08.2016 - 02.2018

Previous Experience

Northrop Grumman
10.1997 - 08.2016

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Frances Castillo