Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frances Cardinal

Vancouver,British Columbia

Summary

I pride myself on my communication skills, timely manner, and professionalism. I excel independently as well as within a team, while learning quickly and efficiently. My areas of expertise include my ability to overcome obstacles in periods of stress, to abate guest dissatisfaction and to provide top tier service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender/Server

Casselwood Pub
07.2021 - 08.2023
  • Train new staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols
  • Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections
  • Managed closing duties, including restocking items, and reconciliation of the VLT and bar cash registers
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
  • Routinely cleaned tables, table settings, glassware, windowsills, carpets, counters, floors, storage areas, and service refrigerators
  • Maintained full product knowledge of menu and specials
  • Efficiently cashed VLT cheques while maintaining a balanced till.

Bartender/Server

Riverside Bistro at Courtyard by Marriott
05.2018 - 07.2021
  • Presented specialty food items for banquets, weddings, and corporate events
  • Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
  • Routinely cleaned tables, bar refrigerators and bar top
  • Maintained full product knowledge of menu and specials
  • Train new staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols
  • Efficiently serviced the bar, dining room and outdoor patio during high volume dinner.

Server/Expo

Boston Pizza
10.2017 - 04.2018
  • Assisted host or hostess by answering phones to take reservations and to-go orders, and by greeting, seating, and thanking guests
  • Prepared coffee and specialty desserts, in a fast-paced server line
  • Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections
  • Managed closing duties, including restocking items, and sanitization
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
  • Routinely cleaned tables, table settings, glassware, windowsills, carpets, counters, floors, storage areas, and service refrigerators
  • Maintained full product knowledge of menu and specials
  • Train new staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols
  • Assisted in the expediting of meals to the correct tables, while ensuring the quality of each plate upon leaving the expo line.

Bartender/Server

Roustabouts Bar
09.2016 - 04.2017
  • Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections
  • Managed closing duties, including restocking items, and reconciliation of the VLT and bar cash registers
  • Train new staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
  • Routinely cleaned tables, table settings, glassware, windowsills, carpets, counters, floors, storage areas, and service refrigerators
  • Maintained full product knowledge of menu and specials
  • Efficiently cashed VLT cheques while maintaining a balanced till
  • Verified and maintained weekly and monthly bar inventory.

Education

High School Diploma -

Vegreville Composite High School
Vegreville, AB

Skills

  • Payment Processing
  • Time Efficient
  • Menu Memorization
  • Suggestive Selling
  • Adaptable
  • Problem Solver
  • Self Motivated
  • Responsible and Reliable

Certification

  • Serving it Right
  • Reel Facts
  • WHIMIS General Awareness
  • Insights Discovery for Team Members
  • U-Serve: Responsible Alcohol Service Training
  • Foundations of Hospitality- Situational Serving
  • On the Job Training- DineTime for Hosts, FOH Food Safety
  • First Aid, CPR (AED Level)

Timeline

Bartender/Server

Casselwood Pub
07.2021 - 08.2023

Bartender/Server

Riverside Bistro at Courtyard by Marriott
05.2018 - 07.2021

Server/Expo

Boston Pizza
10.2017 - 04.2018

Bartender/Server

Roustabouts Bar
09.2016 - 04.2017

High School Diploma -

Vegreville Composite High School

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Frances Cardinal