Frances Bukkems
Wetaskiwin,CA
Summary
Accommodating customers with expertise in leading and developing successful sales teams in the agriculture industry. Proactive and professional team leader with track record of success in customer service, process improvements, and revenue generation. Offering 5+ years of comprehensive experience in analyzing and resolving problems and motivating high-performing associates. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Accounts Receivable Clerk
Drayton Sand & Gravel
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Receptionist/Automotive Service Writer
Kelvins Car Care
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Parts Counter Person/Auto Parts Delivery Driver
Thirsks Engine Rebuilders
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Ordered parts for customers, repair shops.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
Parts Technition
Horizon AG and Turf Formally Martin Deerline
02.2020 - Current
- Kept up-to-date with industry advancements through ongoing professional development opportunities such as trade shows, conferences, and workshops.
- Established strong relationships with suppliers, fostering a reliable network for timely delivery of orders.
- Provided expert advice to customers on suitable parts for their equipment, enhancing customer trust and loyalty.
- Enhanced inventory management by implementing an efficient parts tracking system.
- Developed a comprehensive parts catalog, simplifying identification and ordering processes for staff and clients.
- Assisted with the training of new Parts Technicians, sharing knowledge and best practices for efficient operations.
- Identified obsolete parts and organized their disposal, optimizing warehouse space utilization.
- Managed warranty claims, liaising between manufacturers and customers to expedite resolutions.
- Conducted regular inventory audits, ensuring accurate stock records and minimizing discrepancies.
- Supported service technicians by accurately identifying required replacement components, reducing repair times significantly.
- Collaborated with vendors to negotiate better pricing, resulting in cost savings for the company.
- Played a key role in the implementation of an updated parts storage system that led to improved organization and faster retrieval times.
- Improved overall efficiency by cross-referencing multiple supplier catalogs when sourcing hard-to-find parts.
- Contributed to increased sales through upselling related products or suggesting alternative solutions when original items were unavailable.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
Education
Red Seal Parts Technition -
Red Deer College
Red Deer04.2022
Skills
- Financial records and reporting
- Customer Relations
- Invoice Processing
- Cash application
- Shipping and receiving
- Technical knowledge
- Sales Support
- Returns processing
- Parts identification
- Product display
- Teamwork and Collaboration
- Customer Service
- Time Management
Languages
English
Full Professional
Timeline
Parts Technition
Horizon AG and Turf Formally Martin Deerline
02.2020 - Current
Accounts Receivable Clerk
Drayton Sand & Gravel
Receptionist/Automotive Service Writer
Kelvins Car Care
Parts Counter Person/Auto Parts Delivery Driver
Thirsks Engine Rebuilders
Red Seal Parts Technition -
Red Deer College
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