Frances Beteran
Los Angeles
Summary
Experienced eligibility professional with strong background in assessing and determining client eligibility for various programs. Skilled in data analysis, client interviews, and documentation management. Strong focus on team collaboration and achieving results, adaptable with changing needs. Reliable and efficient, consistently meeting deadlines and maintaining high standards in service delivery.
Overview
21
21
years of professional experience
Work History
Eligibility Worker II
Department of Public Social Services
05.2022 - Current
- Interviews participants receiving public assistance to obtain financial and other eligibility information regarding active General Relief, Cal-Fresh or Medi-Cal case.
- Assists participants in completing the necessary and required documents for the continuation, or modification of participants benefits.
- Explains to participants public assistance programs, applicable federal and state regulations, county policies, legal rights and responsibilities individuals participating in public assistance programs.
- Advises participants of adverse effects on cases for non-compliance with the terms and conditions of continuing benefits.
- Reviews and analyzes financial and eligibility information to determine continuing participants eligibility for one or more public assistance programs, such as General Relief, CalFresh and Medi-Cal.
- Contacts participants and partners with agencies to verify or clarify information provided to resolve discrepancies regarding cases.
- Organizes, monitors, and prioritizes assigned cases to ensure required case records and documents are properly filed, processed, verified and updated within specific time limits.
- Make phone calls to interview participants, to verify eligibility and clarify information related to a participant's case.
- Reviews computer generated data reports to verify and ensure financial data entered accurately.
- Review birth certificates verifying DOB and determining General Relief, Cal-Fresh and Medi-Cal eligibility.
- Review death certificates to determine General Relief, Cal-Fresh and Medi-Cal cases to be discontinued.
- Direct overseeing in the personal development of peers through on hand training, shadowing, task completion and task management.
- Reviews and analyzes financial and eligibility information to determine initial or continuing eligibility for one or more public assistance programs, such as CalWORKs, General Relief, CalFresh, Medi-Cal, Foster Care or other public assistance programs.
- Review Medi-Cal cases and evaluating households for either free Medi-Cal, Covered California, and Medicare.
Provider
In Home Support Services
02.2013 - 08.2021
- Provide care for disabled and Schizophrenic clients.
- Assist with ADLs, house cleaning, laundry, cooking, grocery shopping, and transporting to and from medical appointments.
- Use and maintain professional conduct by complying with IHSS rules and regulations, maintaining patient confidentiality, and ensuring patient safety within the home environment.
- Promote and help clients maintain their independence and autonomy
- Assist with medication administration and management
Operations & Logistics Dispatcher
United Melon Distributors
06.2004 - 03.2020
- Implemented, gathered, and maintained route sheet documentation for pick-ups (scheduled, missed, extra pickups), route completions and driver locations
- Interacted with approved service providers in arranging local and domestic truck shipments
- Met customer service standards, resolved issues with customers, warehouses, and carriers
- Managed negotiating rates with owner operators and company drivers
- Ensured compliance with DOT and other internal and external government regulations and policies
- Manage Refrigerated, Van, & Flatbed including the efficient and timely distribution and transportation of goods for major clients
- Generated weekly and monthly transportation reports, prepared reports, and documentation for DOT audits, produced bills of lading
- Updated shipment status information, monitored shipments to guarantee on-time delivery, and submitted all delivery documentation in a timely manner.
- Assisted with new hire onboarding/training and trained existing employees
- Assisted with payroll processing
- Assigned and directed work, addressed complaints, and resolved problems
- Traveled as needed to ensure the delivery and quality of products
- Managed merchandise and maintained inventory
Education
Bachelor of Science - Business Administration, Concentration: Finance
California State University Los Angeles
Los Angeles, CA06.2016
Skills
- Language: Fluent in Spanish
- Computer: Advanced knowledge of Microsoft Office including but not limited to Excel, Word, and Power Point
Timeline
Eligibility Worker II
Department of Public Social Services
05.2022 - Current
Provider
In Home Support Services
02.2013 - 08.2021
Operations & Logistics Dispatcher
United Melon Distributors
06.2004 - 03.2020
Bachelor of Science - Business Administration, Concentration: Finance
California State University Los Angeles
LEADERSHIP AND SERVICE
- St. Odilia Catholic School, Los Angeles, CA
- Parent Volunteer
- Serve as a liaison between parents and teachers
- Support school staff and students
- Plan and participate in fundraising events
- Participate in food drives and raise awareness about hunger