Summary
Overview
Work History
Skills
Accomplishments
Languages
Affiliations
Certification
Timeline
Generic

Frances Baptiste

St. George's ,Grenada

Summary

Proven Administrative Assistant at Grenada Electricity Services, adept in Office Administration and fostering professional communication. Excelled in improving document organization and enhancing customer relationships, significantly boosting team productivity. Demonstrated expertise in Microsoft Word and critical thinking, contributing to efficient operations and positive work culture.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Grenada Electricity Services
09.2008 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.

Human Resources Administrative Officer

Grenada Electricity Services
09.2008 - Current
  • Managed conflict resolution processes, fostering a positive work environment for all employees.
  • Coordinated benefit programs and maintained updated, complete and accurate records with benefit providers.
  • Established strong relationships with external vendors to negotiate competitive benefit packages for employees.
  • Managed computerized HR administration, office systems and databases to collate and analyze data.
  • Optimized benefits administration, resulting in increased employee understanding and engagement.
  • Conducted exit interviews to identify areas of improvement for employee retention strategies.
  • Assisted in annual performance review processes to support career development initiatives.
  • Improved onboarding experience for new employees with comprehensive orientation sessions.
  • Enhanced employee satisfaction by implementing new HR policies and procedures.
  • Contributed to talent acquisition success through efficient applicant screening and interviewing techniques.
  • Conducted employee relations activities and attended meetings with management and employee to resolve human resource issues.
  • Partnered with department managers to develop effective staffing plans for optimal resource allocation.
  • Maintained current and relevant knowledge of employment issues and laws relating to HR and [Type] industry.
  • Responded to employee questions and requests and provided general direction in-person, by email and phone.
  • Streamlined recruiting and hiring process by directing interviews, applicant screening and reference verifications.
  • Managed HR functions while maintaining employee discretion and practicing high level of confidentiality.
  • Coordinated company-wide events and activities, boosting overall morale and team cohesion.
  • Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Time Management
  • File Organization
  • Customer and client relations
  • Critical Thinking
  • Strong Problem Solver
  • Professional Communication
  • Verbal Communication

Accomplishments

  • Recognized by customers and Job Title for expedient and effective service.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Successfully resolved Number customer issues per Time period.
  • Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.

Languages

English
Full Professional

Affiliations

  • International Council of Nurses

Certification

  • Area of certification Training - Timeframe

Timeline

Administrative Assistant

Grenada Electricity Services
09.2008 - Current

Human Resources Administrative Officer

Grenada Electricity Services
09.2008 - Current

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Frances Baptiste