France Laberge
Ottawa
Summary
I will be a full-time student at the University of Ottawa beginning in September, I am looking for a job to help cover life expenses that I will be able to balance during the school terms.
Overview
7
7
years of professional experience
Work History
Receptionist
Comfort Inn & Suites
07.2024 - 06.2025
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments and clients, enhancing service delivery and response time.
- Maintained accurate records of incoming calls and messages to support effective follow-up procedures.
- Assisted in the implementation of office procedures, contributing to improved workflow efficiency.
- Trained new reception staff on operational processes and customer service standards, fostering team cohesion.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Dishwasher, Barista, Cashier & Assistant Waitress
Mante Du Carre
01.2021 - 09.2022
- Collaborated with kitchen staff to maintain efficient workflow during peak service hours.
- Trained new team members on proper dishwashing techniques and safety protocols.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Student Assistant Coach
Club De Gymnastique Des Bois-Francs
09.2018 - 04.2019
- Monitored athlete progress, providing constructive feedback to promote skill development and improvement.
- Collaborated with other coaching staff members to ensure consistent messaging and coaching techniques across the entire program.
- Provided individualized instruction for athletes, focusing on skill development and technique refinement.
- Managed equipment inventory and distribution, maintaining optimal condition of gear for athlete safety and performance.
- Motivated athletes by giving encouragement throughout practices.
Education
Associate of Arts - Social Sciences
Champlain College
Lennoxville, QC05-2025
High School Diploma -
École Secondaire Le Boisé
Victoriaville, QC06.2023
Bachelor of Arts - English-as-a-Second-Language Education
University of Ottawa
Ottawa, ON05-2028
Skills
- Telephone skills
- Customer service
- Punctual and reliable
- Customer and client relations
- Positive and professional
- Meticulous and organized
LANGUES
French
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Comfort Inn & Suites
07.2024 - 06.2025
Dishwasher, Barista, Cashier & Assistant Waitress
Mante Du Carre
01.2021 - 09.2022
Student Assistant Coach
Club De Gymnastique Des Bois-Francs
09.2018 - 04.2019
Associate of Arts - Social Sciences
Champlain College
High School Diploma -
École Secondaire Le Boisé
Bachelor of Arts - English-as-a-Second-Language Education
University of Ottawa
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