FRANCE FERREIRA
Ottawa,ON
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and prioritize projects. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
40
40
years of professional experience
Work History
Senior Coordinator, Assessment and Evaluations
UOttawa
08.2021 - Current
- Plan and coordinate the processes of creating and managing examinations. Participate in QA/testing.
- Help with the set-up of scheduling examinations within the examination system.
- Ensure that the approval, creation and change processes for examination questions are done efficiently.
- Maintain the database necessary for the preparation of examinations and examination questions.
- Develop, implement and review processes and procedures to maximize productivity and efficiency.
- Determine the resources needed to meet deadlines.
- Plan, develop and apply working methods and tools to improve performance and quality service.
- Act as a resource person and offer advice and support to the faculty members on all administrative matters relating to the exam creation process.
- Offer administrative support to the Director of Evaluations and Committee.
- Organize workshops for creating examination questions.
Coordinator, Clinical Practice Evaluation
National Dental Assisting Examining Board
01.2001 - 04.2021
- Plan and coordinate quarterly clinical evaluations in 6 provinces, reserve clinics and manage applicant scheduling.
- Select evaluators, organize travel arrangements.
- Supervise evaluations, identify areas needing improvements, recommend strategies to enhance processes and results.
- Plan and organize meetings, provide administrative support to the Chief Evaluator and committee members on the development, revision of evaluation processes, ensure changes and maintained database.
- Served as subject matter expert by providing advice on policies and procedures.
- Enter and maintain applicant records into database. Interact with applicants professionally by letter, email or phone to provide information.
- Cultivate and maintain strong business relationships with stakeholders/partnering facilities to increase overall experience and satisfaction.
- Gather, organize and prepare for shipping all printed materials required for evaluation participation.
Coordinator, Written Examinations
National Dental Assisting Examining Board
08.1999 - 01.2001
- Plan and coordinate the logistics of written examinations across 35 campuses quarterly.
- Enter and maintain applicant records into database and filing system.
- Plan and organize meetings and workshops for the creation and revision of examination questions.
- Collaborate on working strategies and tools to enhance the effectiveness and the level of service.
- Serve as main point of contact by providing administrative advice, guidance and support related to examination procedures and policies.
- Ensured examination materials were secured in accordance with security policy.
- Train new employees on administrative procedures, company policies and performance standards.
Administrative Assistant
Dr. J. Martins / Dr. P. Prud'homme, DDS
01.1997 - 01.1998
- Maintain database, filing system, and complete other clerical tasks.
- Greet clients, manage phone, mail, electronic filing systems by routing various documents.
- Schedule appointments for new and existing clients, factoring in provider availability and scheduling loads, prepare bills and receive payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
Certified Dental Assistant / Administrative Assistant
Dr. L. Hamburg, Endodontist
01.1993 - 01.1997
- Support the dentist during root canal procedures.
- Took dental images following strict patient protection rules, applying lead aprons.
- Clean treatment rooms, and restock supplies to prep for next patient and maintain health and safety practices.
- Monitor patient comfort and safety during dental procedures.
Certified Dental Assistant
Dr. D. Wells / Dr. L. Hamburg, Endodontists
01.1989 - 01.1993
Certified Dental Assistant
Dr. J. Thibault, DDS
08.1984 - 08.1989
Certified Dental Assistant
Dr. R. Morin, DDS
09.1983 - 08.1984
Education
Certificate, Technical Customer Support Specialist -
La Cite Collégiale
Ottawa, Ontario12.1999
Certificate, Certified Dental Assistant -
Career Canada College
Ottawa, Ontario12.1983
High School Diploma -
Polyvalente de L'Erabliere
Gatineau, Quebec12.1982
Skills
- Detail-oriented
- Organization
- Strategic planning
- Initiative
- Customer service
- Time management
- Work independently as well as in team
- Verbal/written communication in English and French
- Problem resolution
- Continuous improvement
- Database management
- MS Office
Awards
Recognition of dedicated services (20 years).
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Senior Coordinator, Assessment and Evaluations
UOttawa
08.2021 - Current
Coordinator, Clinical Practice Evaluation
National Dental Assisting Examining Board
01.2001 - 04.2021
Coordinator, Written Examinations
National Dental Assisting Examining Board
08.1999 - 01.2001
Administrative Assistant
Dr. J. Martins / Dr. P. Prud'homme, DDS
01.1997 - 01.1998
Certified Dental Assistant / Administrative Assistant
Dr. L. Hamburg, Endodontist
01.1993 - 01.1997
Certified Dental Assistant
Dr. D. Wells / Dr. L. Hamburg, Endodontists
01.1989 - 01.1993
Certified Dental Assistant
Dr. J. Thibault, DDS
08.1984 - 08.1989
Certified Dental Assistant
Dr. R. Morin, DDS
09.1983 - 08.1984
Certificate, Technical Customer Support Specialist -
La Cite Collégiale
Certificate, Certified Dental Assistant -
Career Canada College
High School Diploma -
Polyvalente de L'Erabliere
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