FRANCA BYERS

• Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
• Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
• Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
• Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.

Working along side by business partner and husband, we provide unique artistic works and crafts to a wide variety of customers. Everything from illustrations, graphic novels and caricatures, to custom gift cards, prints and original fine art.

• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Enhanced store appearance through diligent merchandising and regular upkeep of displays.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Resolved customer complaints professionally, maintaining a positive brand image.
• Answered incoming calls and emails to provide product information, features and benefits.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
• Supported store management in planning and executing seasonal promotions and sales events.

• Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
• Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Organized files for court proceedings.
• Answered and directed calls using multi-line switchboard.
• Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.