Franca Akhuemokhan
Winnipeg
Summary
Enthusiastic and purposeful Client Relationship Specialist with a proven background in customer service, client engagement, and time management. I bring over 3 years of experience in sales and a strong dedication to fostering client satisfaction and loyalty. With a deep understanding of stakeholder engagement, and collaboration, I excel in building professional relationships, supporting client needs, and exceeding sales targets. I thrive in dynamic environments, and I am enthusiastic about acquiring new skills.
Overview
4
4
years of professional experience
Work History
Client Relationship Specialist
Digimax Integrated Services
08.2021 - Current
- Ensured the sales order met the company standards and resolved any discrepancies with customer orders
- Supported and advised clients on a range of products and client-based applications
- Met and exceeded sales targets by presenting relevant solutions that align with client needs and objectives
- Built and maintained strong client relationships, enhanced customer retention and satisfaction
- Led training sessions to educate clients on new and existing products
- Processed transactions, managed sales orders, and addressed inquiries about product availability, status, and delivery
- Managed return/exchange processes, warranty claims, and resolved discrepancies in sales orders
- Engaged clients across in-person and digital channels
- Key person to communicate lead times and additional charges of sales orders to the customer
- Monitored the status of sales orders and ensured sales orders moved through to Procurement promptly
Education
High School Diploma -
Success High School
Brono, MaiduguriSkills
- Excellent oral and written communication skills
- Client guidance
- Analyzing client needs
- Offering solutions
- Enhancing satisfaction
- Resolving inquiries
- Prioritizing workload
- Managing workload
- Proficient in Microsoft Office Suite
- Client relationship skills
Timeline
Client Relationship Specialist
Digimax Integrated Services
08.2021 - Current
High School Diploma -
Success High School
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