Fran Caschera
Richmond Hill,ON
Summary
Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Outgoing and friendly delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Fitness Connection
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during club hours.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Checked members into gym by scanning badges.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Prepared pricing agreements and contracts to close sales.
- Conducted tours of facilities for prospective members, highlighting benefits and features to encourage sign-ups.
- Fostered strong relationships with new and existing members, ensuring high level of satisfaction and loyalty.
- Addressed and resolved member complaints with empathy and professionalism, restoring confidence in service.
Collections Agent
MJR Capital Services
02.2020 - 09.2023
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Property Manager
Borg Fence
01.2012 - 05.2014
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Collected and maintained careful records of rental payments and payment dates.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Promptly responded to tenant complaints and concerns for all properties.
Office Administrator
Anderson Fire Protection
09.2010 - 09.2012
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Accounts Payable Supervisor
Edgeport Homes
04.1999 - 06.2003
- Processed all vendor invoices promptly in accordance with company policy.
- Recruited, interviewed and hired new accounts payable employees.
- Oversaw monthly accounting close process to ensure timely and accurate reporting of financial information.
- Researched all invoices that were past due.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Education
High School Diploma -
Bayview Secondary School
Richmond Hill, Ontario06.1996
Skills
- Organization
- Responsibility
- Teamwork
- Communication
- Friendly
- People Skills
- Computer Skills
Timeline
Assistant Manager
Fitness Connection
09.2023 - Current
Collections Agent
MJR Capital Services
02.2020 - 09.2023
Property Manager
Borg Fence
01.2012 - 05.2014
Office Administrator
Anderson Fire Protection
09.2010 - 09.2012
Accounts Payable Supervisor
Edgeport Homes
04.1999 - 06.2003
High School Diploma -
Bayview Secondary School
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