Fozia Zaidi
Mississauga,Canada
Summary
Experienced in customer relations, eager to drive positive outcomes. Passionate about delivering exceptional service and building strong client relationships. Ready to leverage skills and expertise for meaningful impact in a dynamic, growth-oriented organization.
Overview
24
24
years of professional experience
Work History
Customer Excellence Professional Lead
Medela Canada
01.2011 - 04.2025
- SManaged order entry and resolved technical issues.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- As team lead trained and coached team members
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Facilitated skill enhancement through team training.
Collaborated with diverse applications including SAP, Sage, Salesforce, SharePoint,
Collaborated with multiple retail platforms including Amazon, Walmart, and GhX.
Sales Associate
Hudson Bay Company
11.2010 - 01.2011
- Managed cashier operations and ensured excellent customer service.
- Participated in short-term roles aligned with seasonal needs.
Customer Service Agent in Contact Center
ROYAL BANK OF CANADA
Montreal
05.2010 - 07.2010
- Contact RBC clients to discuss existing services, suggest upgrades, and schedule branch appointments.
Teacher for the age group 3-5 yrs.
La Madison Educative Du Coin: (School)
10.2001 - 04.2006
- Ensured alignment of activities with educational goals during weekly planning.
Administrative Assistant
La Maison Educative Du Coin
01.2003 - 01.2006
- Oversaw student registration processes.
Education
Diploma - Child Daycare Management
Harcourt Learning Direct
Scranton, PA01.2000
Bachelor of Arts - Political Science
Concordia University
Montreal, Quebec01.1995
College diploma - Social Sciences
Champlain Regional College
Longueuil, Quebec01.1991
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Computer skills
- Critical thinking
Languages
Fluent in French, English, Speak Urdu
Timeline
Customer Excellence Professional Lead
Medela Canada
01.2011 - 04.2025
Sales Associate
Hudson Bay Company
11.2010 - 01.2011
Customer Service Agent in Contact Center
ROYAL BANK OF CANADA
05.2010 - 07.2010
Administrative Assistant
La Maison Educative Du Coin
01.2003 - 01.2006
Teacher for the age group 3-5 yrs.
La Madison Educative Du Coin: (School)
10.2001 - 04.2006
Diploma - Child Daycare Management
Harcourt Learning Direct
Bachelor of Arts - Political Science
Concordia University
College diploma - Social Sciences
Champlain Regional College