Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serena Fowler

Brampton,ON

Summary

Reliable IT Support enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

9
9
years of professional experience

Work History

LOGISTICS SYSTEM INTEGRATION LEAD

National Logistics Services, NLS
10.2017 - Current
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Advised developers on problems with databases, performance and other issues.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Created and maintained well-organized SOP's.
  • Created and maintained customer maps :EDI, XML, etc
  • Worked closely with different departments to develop innovative solutions to functionality issues.
  • Provided on-call support ,troubleshooting technical issues and providing solutions.
  • Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
  • Checked configuration files and logs to uncover root causes of problems.
  • Documented integration issues and vulnerabilities and outlined improvement recommendations.
  • Prepared and presented supplementary learning material to operations on system updates or new products
  • Used ticketing systems to manage and process support actions and requests.

Inventory Control Clerk

National Logistics Services, NLS
11.2015 - 09.2017
  • Maintained inventory count, tracked usage, and documented variances.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Completed daily cycle counts to maintain accuracy of records.
  • Audited and corrected discrepancies in inventory numbers.
  • Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
  • Completed logs and reports detailing inventory volumes and quality assurance.
  • Used equipment like pallet jacks to move inventory.
  • Completed scheduled audits with efficient and accurate approach.
  • Traced item history to determine reason for discrepancies between inventory and stock control records.
  • Collaborated with other departments within facility to educate and understand how functions affect inventory.
  • Processed damaged goods and completed wasted inventory paperwork.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.

Optometric Assistant

BAY BLOOR OPTOMETRY
09.2014 - 03.2015
  • Assist optometrists by conducting diagnostic tests, recording and measuring vision, testing eye function, instructing patients in inserting and caring for contact lenses, preparing examination rooms, cleaning and arranging equipment
  • Conduct testing using Annidis RHA, auto refractor/keratometer, Visual field, optomap, OCT scans
  • Assist receptionists, answering phone calls, sending emails to book appointments, dispense contact lenses and taking payments for services done in office.


Optometric Assistant

YONGE EYES OPTOMETRY
04.2015 - 08.2015
  • Assist optometrist by conducting pretesting
  • Testing involved auto refractor/keratometer, retinal imaging and eye pressure test
  • Assisted front desk, checking in patients, answering phone calls, booking appointments, prepare invoices, dispense glasses, order and dispense contact lenses
  • Clerical responsibilities, filing, sending emails, sort mails.

Education

Some College (No Degree) - Medical Office Administration

CDI College
Toronto, ON

Skills

  • File Management Software
  • Warehouse Support
  • Leading Software Development
  • Helpdesk Call Support
  • Software Release and Rollout
  • Support End-Users
  • Issue and Resolution Tracking
  • Inventory and Supply Logistics
  • Regression Testing Management
  • Solution Testing and Implementation
  • Teamwork and Collaboration
  • Dependable and Responsible

Timeline

LOGISTICS SYSTEM INTEGRATION LEAD

National Logistics Services, NLS
10.2017 - Current

Inventory Control Clerk

National Logistics Services, NLS
11.2015 - 09.2017

Optometric Assistant

YONGE EYES OPTOMETRY
04.2015 - 08.2015

Optometric Assistant

BAY BLOOR OPTOMETRY
09.2014 - 03.2015

Some College (No Degree) - Medical Office Administration

CDI College

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