Fouad Torjman
Winnipeg
Summary
Dynamic and adaptable professional with a proven track record at AnswerNet for enhancing customer loyalty through exceptional dispute resolution and empathy. Fluent in bilingual communication and skilled in data entry, I excel in high-pressure environments, demonstrating a blend of hard and soft skills that drive positive outcomes and community engagement.
Approachable and attentive with an aptitude for providing exceptional service and support. Possesses a comprehensive understanding of customer service principles and proficient in communication and problem-solving. Committed to delivering outstanding results that enhance client satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Agent Services Representative
AnswerNet
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Volunteer
Main Street Project
06.2023 - 08.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented the organization positively and professionally while providing the community with much-needed services.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Bilingual Customer Service Representative
HGS - Hinduja Global Solutions
10.2019 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive client feedback.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers with French-language inquiries in a timely and professional manner.
Education
Associate of Arts - English Language And Literature
University of Manitoba
Winnipeg, None06-2016
Skills
- Positive attitude
- Fluent bilingualism
- Teamwork and collaboration
- Data entry proficiency
- Organized and efficient
- Customer support
- Complaint handling
- Attention to detail
- Document translation
- Client needs assessment
- Community service
- Adaptability and dependability
- Community engagement
- Customer service
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Agent Services Representative
AnswerNet
11.2023 - Current
Volunteer
Main Street Project
06.2023 - 08.2023
Bilingual Customer Service Representative
HGS - Hinduja Global Solutions
10.2019 - 06.2023
Associate of Arts - English Language And Literature
University of Manitoba
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