Fouad Sinno
Montreal ,QC
Summary
Implementation and customer-focused Business Technology Management graduate with hands-on experience deploying SaaS and inventory systems, leading user training, and driving adoption across operational teams. Proven ability to translate business workflows into scalable system solutions, manage stakeholder resistance, and support post-sale success. Background includes ERP-style implementations, customer onboarding, and SaaS operations within fast-paced environments. http://linkedin.com/in/fouad-sinno-8b5b20213
Overview
5
5
years of professional experience
Work History
Lead Development Representative
MaintainX
Montreal
07.2025 - 01.2026
- Executed a structured call survey project (1,000+ outbound dials) targeting Directors and Managers across operations and maintenance teams.
- Collected, documented, and categorized customer pain points related to workflows, asset management, and system limitations.
- Qualified and disqualified prospects based on operational fit, readiness, and use-case alignment.
- Logged high-quality CRM and outreach notes to support BDRs and AEs during follow-up and handoff.
- Analyzed closed-lost opportunities by reviewing AE demos and deal feedback to identify objections, gaps, and adoption barriers.
- Synthesized insights from demos and lost deals to improve internal understanding of customer needs and implementation challenges.
- Managed CRM system to track interactions and follow-up activities.
- Gathered data from prospects to inform tailored sales strategies for each account.
E-Commerce and Operations Associate
Tennis Giant
Montreal
10.2023 - 06.2025
- Led the end-to-end implementation of a new Shopify-based inventory scanning system (EasyScan), replacing legacy manual inventory processes.
- Designed and deployed new inventory workflows, improving accuracy, speed, and operational visibility across the store and warehouse.
- Delivered hands-on staff training, ensuring full system adoption before transitioning roles.
- Acted as the primary point of contact between business needs and system functionality.
- Supported ongoing inventory operations, cycle counts, and data integrity post-implementation.
- Processed online orders and coordinated shipments for timely delivery.
- Assisted customers with product selection and inquiries about tennis equipment.
Warehouse Associate
Ssense
montreal
01.2021 - 09.2023
- Supported inventory movement, order fulfillment, and stock accuracy in a high-volume e-commerce environment.
- Followed standardized workflows to ensure operational efficiency and data accuracy.
- Assisted in training new associates on warehouse procedures and safety standards.
- Collaborated with team members to fulfill daily shipping and receiving tasks.
Education
Bachelor of Arts - Business Technology (Bcomm)
Concordia University
Montreal, Quebec - Canada12-2025
High School Diploma -
German International School of Beirut
Beirut, Lebanon06-2019
Skills
- Salesforce CRM
- B2B background
- Lead generation
- Product knowledge
- SaaS implementation
- Inventory optimization
- Shopify
- Outreach
- ZoomInfo
- Online sales
Languages
Arabic
Proficient (C2)
C2
English
Native
Native
German
Intermediate (B1)
B1
French
Intermediate (B1)
B1
References
References available upon request.
Timeline
Lead Development Representative
MaintainX
07.2025 - 01.2026
E-Commerce and Operations Associate
Tennis Giant
10.2023 - 06.2025
Warehouse Associate
Ssense
01.2021 - 09.2023
Bachelor of Arts - Business Technology (Bcomm)
Concordia University
High School Diploma -
German International School of Beirut