Fouad Aberkane
Montreal,QC
Summary
Driven business owner with a proven track record at Lavage De Vitres Delux, recognized for excellence in operational efficiency, team leadership, and client relationship management. Successfully applied targeted marketing strategies to boost revenue and customer retention. Proficient in CAD software and dedicated to cultivating employee loyalty, leading to reduced turnover and enhanced service quality. Currently pursuing studies in civil engineering with a strong desire to grow professionally in the field. Eager to collaborate effectively with industry professionals and gain hands-on experience by learning from seasoned experts.
Overview
2
2
years of professional experience
Work History
Owner
Lavage De Vitres Delux
03.2023 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Bachelor - Civil Engineering
Université Concordia
Montreal, QC05-2027
High School Diploma -
Collège Bois-de-Boulogne
Montreal, QC07-2023
Skills
- Social media control
- Marketing tactics
- Staff management
- Quality management systems
- Usage of CAD software like autocad and autodesk
- sales
- Business management
- team management
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Owner
Lavage De Vitres Delux
03.2023 - Current
Bachelor - Civil Engineering
Université Concordia
High School Diploma -
Collège Bois-de-Boulogne
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