Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
FOTIOS GRATSOUNIS

FOTIOS GRATSOUNIS

Toronto,Canada

Summary

Hardworking and passionate hospitality professional with strong organizational skills, detail-oriented, dedicated with trilingual abilities and over 10 years of experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Lesante Cape Resort and Villas
ZAKYNTHOS, GREECE
05.2022 - 11.2022
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Accurately completed end-of-day financial tasks worth over $5,000 of cash and card transactions daily
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

English Language Instructor

Panamericano Campestre Highschool
SINCELEJO, COLOMBIA
01.2020 - 04.2022
  • Created language arts lesson plans for 560 students to meet learning needs, adhere to curriculum standards and build interest in learning
  • Led interesting and diverse group activities to engage students in course material.
  • Prepared comprehensive English curriculum for multiple classes.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Administered assessments and standardized tests to evaluate student progress.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Worked with administrators on behavioral issues to support needs of students.
  • Established appropriate deadlines and provided complete instructions for reading assignment and homework.

Restaurant Supervisor

Uniqko Group
ATHENS, GREECE
03.2018 - 08.2018
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
  • Supervised efforts of teams within 50 guest capacity restaurant, ensuring timely and quality servicing of guests.

C&E Waiter / Barista / F&B Intern

Hilton
ATHENS, GREECE, ON
05.2015 - 03.2018
  • Cultivated warm relationships with regular customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs in events with more than 1.000 guests.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned Barista position and provided backup at key times.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Monitored dietary restrictions and served guests with special needs.

Food and Beverage Intern

Waldorf Astoria Hotels & Resorts
RAS AL KHAIMAH, UAE
04.2016 - 10.2016
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed business, financial and analytical skills needed for career.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maximized productivity by analyzing protocols and identifying areas for improvement.
  • Achieved management recognition by designing and implementing special project during internship.

Food and Beverage Waiter / Host

Johnny’s Kitchen & Tap
CHICAGO, USA
09.2011 - 07.2013
  • Greeted guests warmly to foster welcoming environment.
  • Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
  • Served Wine, hard drinks and soft drinks beverages and offered refills.
  • Checked over 80 daily IDs to verify ages and uphold Illinois liquor laws.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic while maintaining calm, professional demeanor.
  • Processed orders and sent to kitchen employees by POS(Micros).
  • Increased sales significantly by upselling higher-end products to customers.

Food and Beverage Waiter

Kastelorizo Group
KIFISIA, GREECE
01.2015 - 05.2015
  • Followed workplace safety procedures to reduce accidents and hazards.
  • Supported needs of 12 - person wait staff who attended to specific needs of countless customers daily for fish restaurant with social relevancy and intentionality.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
  • Checked customers' identification to meet minimum age requirements for consumption of alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Room Attendant (Practical Classes)

Palmyra Beach Hotel
01.2015 - 06.2016
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Cleaned and stocked minibars with necessary beverages and supplies.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Purchasing Coordinator

Smartic Corporation
BOGOTA, COLOMBIA
10.2013 - 11.2014
  • Monitored all purchase requisitions and handled adjustments with vendors.
  • Managed over 30 e-mails from suppliers per day.
  • Created purchase orders and had each signed by production managers.
  • Collaborated with internal and external customers and managed all pricing and availability of all products.
  • Verified delivery of correct materials amounts to production pallets at right time.
  • Contacted each vendor and recorded information regarding price, availability, and quality of products.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Computed and created purchase orders in Excel to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Administered project-based data entry assignments within Excel database for accurate record-keeping.

Food and Beverage Waiter / Barista

Betwins Cafe Bar Restaurant
MAROUSI, GREECE
06.2008 - 08.2011
  • Explained menu, food and beverage preparation and ingredients to safeguard against allergies.
  • Serving daily 250 guests on weekdays and more than 350 on weekends.
  • Daily closing amount around $2,500.
  • Offered specialty drinks, desserts and other premium items to maximize revenue.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Food and Beverage Assistant Waiter

Altamira
MAROUSI, GREECE
06.2007 - 06.2008
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Bachelor of Arts - International Hospitality & Tourism Management

Cardiff Metropolitan University
CARDIFF, UK
06.2018

Associate of Arts - International Hospitality & Tourism Management

Swiss Alpine Center
GLYFADA, GREECE
06.2016

Associate of Science - Video Games Programmer, Web Developer & Designer

IEK-AKMH
ATHENS, GREECE
06.2009

Skills

  • Safe Food Handling Practices
  • Food and Beverage Service
  • Guest Satisfaction
  • Proactivity
  • Customer Service
  • Team Leadership
  • Time Management
  • Vulnerability And Authenticity
  • Integrity and Dependability
  • Adaptability and Flexibility
  • MS Office
  • Data Analysis

Certification

Hilton University:


  • Conflicts of Interest and Business Courtesies Training 1-2
  • 2016 Information Privacy Policy
  • 2015 Information Security Policy
  • 2015 Information Security & Privacy Awareness Training
  • 2015 Code of Conduct - Procedures for Managers and Supervisors to Report Compliance Issues
  • 2016 Code of Conduct Policy
  • 2016 Anti-corruption Policy
  • 2016 Anti-Corruption Training (Operations)
  • 2016 Dedicated to Excellence
  • 2016 HGV Conflicts of Interest
  • 2015 Hilton Code of Conduct training
  • 2016 Hilton Complaint Handling
  • 2016 Hilton Hhonor Introduction & Program Overview Hhonor Every Guest
  • 2016 Hilton Hhonor Introduction & Program Overview The Power of Loyalty
  • 2016 Hilton Hhonor Introduction & Program Overview The Ins and Outs
  • 2016 Hilton Invest in Customers Not Marketing
  • 2016 How to Match Your Time with Your Key Priorities
  • 2016 HW.LegalPOLICY-AntiCorruption-L09
  • 2016 True Waldorf Service
  • 2016 Lobster Ink: Wine Short Course
  • 2016 Bar Short Course
  • 2016 Whisky Short Course

Timeline

Food and Beverage Supervisor

Lesante Cape Resort and Villas
05.2022 - 11.2022

English Language Instructor

Panamericano Campestre Highschool
01.2020 - 04.2022

Restaurant Supervisor

Uniqko Group
03.2018 - 08.2018

Food and Beverage Intern

Waldorf Astoria Hotels & Resorts
04.2016 - 10.2016

C&E Waiter / Barista / F&B Intern

Hilton
05.2015 - 03.2018

Room Attendant (Practical Classes)

Palmyra Beach Hotel
01.2015 - 06.2016

Food and Beverage Waiter

Kastelorizo Group
01.2015 - 05.2015

Purchasing Coordinator

Smartic Corporation
10.2013 - 11.2014

Food and Beverage Waiter / Host

Johnny’s Kitchen & Tap
09.2011 - 07.2013

Food and Beverage Waiter / Barista

Betwins Cafe Bar Restaurant
06.2008 - 08.2011

Food and Beverage Assistant Waiter

Altamira
06.2007 - 06.2008

Bachelor of Arts - International Hospitality & Tourism Management

Cardiff Metropolitan University

Associate of Arts - International Hospitality & Tourism Management

Swiss Alpine Center

Associate of Science - Video Games Programmer, Web Developer & Designer

IEK-AKMH

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