Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Foster Tannahill

Owen Sound,ON

Summary

I am an efficient and reliable employee offering 7 years of customer service experience ready to add value to any company. Well-versed in processing accurate sales transactions and providing superior customer service. I am a strong team player willing to work with anyone on any job. I possess strong communication skills allowing me to make my point clear and understood with ease. Ample years of work experience has provided me with a wealth of knowledge in the restaurant, golf and customer service industry allowing me to excell in the work place.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pro Shop Attendant

Legacy RIdge Gold Cub
08.2022 - 08.2023
  • Performed general shop upkeep duties by cleaning surfaces, restocking displays and emptying trash receptacles .
  • Took phone calls to book tee times and answer questions pertaining to golf operations.
  • Operated cash register to accept cash, credit card and gift card payments.
  • Maintained full knowledge of golf tournaments and events to answer member questions pertaining to events.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Backshop

Legacy Ridge Golf Club
04.2019 - 08.2023
  • Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
  • Shut down facility daily by turning off lights, storing equipment and locking doors.
  • Assisted golf club members by carrying clubs from parking lot and storage to cart, insuring a clear understanding of how they would like their cart set up.
  • Insured all member needs were met and exceeded.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Maintained a strong, friendly relationship with members to help promote a relaxed and friendly atmosphere.

Waiter

Boston Pizza
11.2022 - 01.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Line Cook

Boston Pizza
10.2018 - 03.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Plated and presented all dishes to match established restaurant standards.
  • Grilled meats to costumer satisfaction.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.

Host/ Expediter

Boston Pizza
08.2016 - 05.2020
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Trained new expeditors and food runners according to company policies and standards.
  • Greeted customers and provided menus upon arrival to dining room.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted customers with carry-out service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Processed payments for orders and provided customers with change.

Education

Diploma - Professional Golf Management

Humber College
Etobicoke, ON
06.2026

High School Diploma -

Owen Sound District Secondary School Secondary School
Owen Sound, ON
06.2022

Skills

  • Customer Experience
  • Cash Counting
  • POS Transactions
  • Flexible Hours
  • Energy and Physical Stamina
  • Strong Communication and Interpersonal Skills
  • Team Cooperation
  • Positive Customer Engagement
  • Proficient Phone skills
  • Safe Alcohol Service

Certification

  • Smart Serve Training - August 2022

Timeline

Waiter

Boston Pizza
11.2022 - 01.2023

Pro Shop Attendant

Legacy RIdge Gold Cub
08.2022 - 08.2023

Backshop

Legacy Ridge Golf Club
04.2019 - 08.2023

Line Cook

Boston Pizza
10.2018 - 03.2022

Host/ Expediter

Boston Pizza
08.2016 - 05.2020

Diploma - Professional Golf Management

Humber College

High School Diploma -

Owen Sound District Secondary School Secondary School

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