Fortunia Alexis
Toronto,ON
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Hotel Manager
Monica St.hillaire
St.croix , United States Virgin Islands
09.2022 - 08.2024
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Negotiated rates with corporate entities related to extended stay contracts.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Organized staff schedules, balancing workload and operational needs.
- Transmitted and received messages using telephones or telephone switchboards.
- Maintained high standards of quality control, hygiene, health and safety.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Negotiated contracts with vendors and suppliers to secure advantageous terms.
Education
High School Diploma -
St.croix Central Highschool
St.croix USVI06-2023
Skills
- Vendor interaction
- Social media networking
- Strategic planning and analysis
- Employee development
- Cash handling
- Talented leader
- Sales
Timeline
Hotel Manager
Monica St.hillaire
09.2022 - 08.2024
High School Diploma -
St.croix Central Highschool